Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lopamudra Dash

Bengaluru

Summary

An astute and versatile professional with over 15 years of rich and qualitative experience in Resource Management and Workflow Management. Currently associated with Dell EMC, Bangalore as a Senior Workflow Manager. Insightful knowledge in customer handling, escalation management, staff demand, planning, and scheduling. An effective communicator with strong team management, analytical, and problem-solving skills. Adept at interacting with people across all hierarchical levels within an organization globally to ensure smooth project execution.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Workflow Manager

Dell EMC
Bangalore
05.2018 - Current
  • Supervising and coordinating the remote support workflow of the company's integrated software product with a team of 70+ technical support engineers.
  • Acting as Manager on Duty for the department, ensuring smooth shift turnovers between different GEOs.
  • Leading customer issues and escalations, devising ways to improve the customer experience.
  • Liaising across product groups, partners, and customers to achieve customer support objectives.
  • Coordinating with senior management to relay status reports and project milestones.

Resource Manager

Dell EMC
Bangalore
03.2015 - 05.2018
  • Managed project team requirements by providing resources to meet demand.
  • Coordinated with cross-functional teams to facilitate technical resource requirements and ensured timely resource assignment for successful project delivery.
  • Provided timely resolutions on urgent demand requests and communicated status updates to stakeholders.

Senior Resource Consultant

EY
Bangalore
07.2014 - 03.2015
  • Provided pertinent resource planning details and analysis to assist regional fiscal planning activities.
  • Managed business stakeholders across different levels and built strong relationships.
  • Assisted in the smooth delivery of internal project/program outcomes.
  • Collaborated across functions to ensure system solutions met functional requirements.
  • Regularly followed up with stakeholders to ensure on-time task completion.

PMO - Resource Management

Accenture
Bangalore
11.2012 - 07.2014
  • Managed timely, accurate, and quality delivery of MIS reports and project health check reports.
  • Trained team members on necessary skills to manage projects.

Assistant Manager - Operations

Mindlance India Pvt. Ltd
Bangalore
10.2010 - 10.2012
  • Managed recruitment operations and led a team of 10+ members.
  • Participated actively in process enhancements and project initiatives.
  • Responsible for daily management activities including capacity planning, performance reporting, utilization, and cross-training.

Business Analyst

Hewitt Associates
Gurgaon
06.2007 - 09.2010
  • Worked for US Benefit Administration (Pension Calculation and Health and Welfare Benefits).
  • Built and maintained healthy business relations with corporate clients.
  • Supervised customer service operations ensuring quality service delivery.

Customer Care Executive

V Customer
Delhi
08.2006 - 04.2007
  • Handled inbound calls for a catalog-based process called Fingerhut.

Education

Bachelor of Business Administration - Human Resource

Utkal University
Sambalpur, Rourkela
04.2006

Skills

  • Resource Management
  • Customer Engagement
  • Project Management
  • Result Oriented and Problem Solving
  • Escalation Management

Certification

  • ITIL Certified
  • RMCP Certified
  • Certified Scrum Master
  • PRINCE2 Foundation and Practitioner

Timeline

Senior Workflow Manager

Dell EMC
05.2018 - Current

Resource Manager

Dell EMC
03.2015 - 05.2018

Senior Resource Consultant

EY
07.2014 - 03.2015

PMO - Resource Management

Accenture
11.2012 - 07.2014

Assistant Manager - Operations

Mindlance India Pvt. Ltd
10.2010 - 10.2012

Business Analyst

Hewitt Associates
06.2007 - 09.2010

Customer Care Executive

V Customer
08.2006 - 04.2007

Bachelor of Business Administration - Human Resource

Utkal University

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Lopamudra Dash