LOPAMUDRA PARIDA
Bhubaneshwar
Summary
Results-driven Business Analyst with over 8 years of experience in banking, finance, compliance, and IT operations. Specialises in process improvement, stakeholder coordination, and compliance management. Proven track record of leading cross-functional teams to analyse operational gaps and implement solutions that enhance service quality and efficiency. Committed to supporting process transformation in the IT and e-governance domain.
Overview
10
10
years of professional experience
Work History
Operations & Compliance Head
DTR Fashion Private Ltd.
12.2024 - Current
- Lead retail operations compliance across 22 stores to ensure smooth daily business functioning.
- Coordinate store attendance, opening and closing schedules, and inventory audits to improve accuracy and control.
- Monitor order flow management to support timely processing, fulfilment, and customer satisfaction.
- Analyze customer feedback and operational inputs to identify service improvement opportunities.
- Strengthen compliance with internal policies, operational standards, and process controls.
Operations Manager
SunoSunao Audio Technologies
02.2022 - Current
- Led a content aggregation and moderation team of 20 members, building a contributor network of 5,000 and enabling the creation of 600,000 audio tracks within one year.
- Oversaw day-to-day platform operations covering content delivery, user experience, and technical coordination.
- Worked closely with engineering, product, content, and marketing teams to improve performance, scalability, and reliability.
- Managed content acquisition, licensing agreements, and external partnerships to expand platform offerings.
- Used user feedback and operational data to identify improvement areas and support engagement and retention initiatives.
- Provided support to creators and external vendors to ensure smooth service delivery and issue resolution.
Deputy Branch Manager
ICICI Bank Ltd.
07.2018 - 11.2021
- Managed overall branch operations across customer service, sales, lending, staffing, and compliance.
- Led and mentored a team of banking professionals to improve customer service and operational efficiency.
- Monitored branch performance through key performance indicators and implemented corrective actions where required.
- Ensured audit readiness and strict adherence to regulatory and internal banking guidelines.
- Managed stakeholder communication and compliance interactions with government authorities including Income Tax, GST, and CBI.
Relationship Manager - Privilege Banking
ICICI Bank Ltd.
04.2016 - 07.2018
- Managed a portfolio of high-net-worth clients, delivering personalised financial solutions and relationship support.
- Collaborated with investment advisors, product specialists, and wealth planners to deliver tailored financial solutions.
- Identified and pursued business growth opportunities through effective cross-selling and referral strategies.
- Served as primary point of contact for client queries, resolving issues and ensuring efficient service delivery.
Education
Post Graduate Diploma - Banking & Finance
Manipal University (IIMA)
Bangalore01-2016
B.E. - Computer Science
DIMAT
Raipur01-2011
Higher Secondary -
Holy Hearts Academy
Raipur01-2007
Senior Secondary -
St. Joseph Eng. Med. School
Raipur01-2005
Skills
- Compliance Management
- Project Management
- Decision Making
- Analytical Thinking
- Time Management
- Conflict Resolution
Languages
English
Beginner
A1
Hindi
Proficient
C2
Odia
Intermediate
B1
Custom
- Business Analyst Practitioner
- Operations Analyst
- Process Improvement roles in IT
- Consulting
Timeline
Operations & Compliance Head
DTR Fashion Private Ltd.
12.2024 - Current
Operations Manager
SunoSunao Audio Technologies
02.2022 - Current
Deputy Branch Manager
ICICI Bank Ltd.
07.2018 - 11.2021
Relationship Manager - Privilege Banking
ICICI Bank Ltd.
04.2016 - 07.2018
Post Graduate Diploma - Banking & Finance
Manipal University (IIMA)
B.E. - Computer Science
DIMAT
Higher Secondary -
Holy Hearts Academy
Senior Secondary -
St. Joseph Eng. Med. School