Lora Tefteller

• Coordinated patient admissions, ensuring accurate information and timely processing.

• Maintain accurate patient census & bed assignments.

• Managed medical records, & maintained confidential patient records according to HIPAA guidelines.

• Scheduled appointments, optimizing staff availability and patient needs.

• Preparation of patient charts for daily rounds and procedures.

• Communicated with & provided general support and assistance to management, charge RN & the nursing staff as needed to facilitate unit operations.

• Communicated effectively with patients and medical staff to convey important information.

• Handled phone inquiries, providing information and directing calls appropriately.

• Maintained & organized unit supplies and equipment for medical staff and patient care needs.

• Handled supply inventory and ordered office materials as needed consistently.

• Ordered appropriate medical forms from Print Shop.

• Organized patient records, charts, and other documents in an orderly manner.

• Provided clerical support including filing, faxing, photocopying and data entry of patient information into EHR systems for daily operations.

• Received requests for medical records from outside agencies or individuals.

• Completed day-to-day duties accurately and efficiently.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Multitasking in a fast paced high interruption work environment.

• Organized & implemented new work flows.

• Responded to emergency situations by following hospital protocols and assisting medical staff as needed.

• Worked with cross-functional teams to achieve goals.

• Transcribed doctors' orders, including medication and lab test requests.

• Compiled reports on daily activities for review by supervisor.

• Managed multiple projects simultaneously while meeting deadlines consistently.

• Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.

• Placed work orders into the system for Maintenance & Clinical Engineering depts.

• Coordinated work flow & tasks for volunteers.

• Collected birth data from parents during hospital registrations.

• Verified accuracy of birth certificates and supporting documents.

• Provided guidance & assistance to parents regarding the completion of forms & paperwork related to the birth registration process.

• Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.

• Educated parents on the importance of accurate record-keeping.

• Performed data entry into computer system for new births as well as updating existing records when needed.

• Prepared forms & notarized legal documents related to birth registrations.

• Generated reports on births for state health department.

• Reported Newborn Screens to the State of Indiana.

• Reported Newborn Hearing Screens into the EARS system for the State of Indiana.

• Entering immunizations into CHIRP.

• Greeted patients & visitors upon arrival and directed them to appropriate areas.

• Checked in patients for scheduled appointments and procedures.

• Provided guidance and support to patients throughout the registration process.