Loraine Alphonso
Hubli
Summary
Dedicated professional with expertise in classroom management and customer relationship management. Proven ability to deliver effective training sessions and enhance customer experiences through strong communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Faculty Teacher
The Elegant Institute
Hubli
05.2025 - Current
- Ensured seamless execution of classroom activities through efficient management of daily tasks.
- Focused on effective English instruction while overseeing core responsibilities and activities.
- Managed core responsibilities and daily tasks, focusing on teaching English effectively.
Customer Service Representative
Recsquire Solutions Pvt. Ltd.,
Hubli
01.2025 - 04.2025
- Conducted interviews and training for new hires to enhance onboarding process.
- Educated customers on product features, improving experiences related to broadband services.
- Handled administrative tasks, including data entry and documentation management with efficiency.
- Answered customer inquiries, providing accurate information about products and services.
- Resolved complaints through effective communication and strong problem-solving skills.
- Promoted customer satisfaction by addressing issues promptly and knowledgeably.
- Managed customer concerns via phone support, ensuring resolution of broadband service problems for UK users.
Customer Service Representative
Community Health Centres of America
Hubli
06.2024 - 12.2024
- Trained team members in voice and accent techniques to enhance customer communication skills.
- Conducted training sessions focused on improving communication proficiency within the team.
- Managed patient communications through inbound and outbound calls, ensuring seamless service delivery.
- Streamlined appointment scheduling with healthcare providers to optimize patient access.
- Coordinated patient appointments efficiently to promote effective healthcare management.
Sales Associate
Riverum Tech. Pvt. Ltd
Hubli
03.2023 - 11.2023
- Facilitated sales of ancillary products for international airlines to optimize customer travel experiences.
- Executed targeted sales strategies for ancillary products, driving revenue growth in airline sector.
- Managed sales operations for ancillary airline products, improving overall sales performance.
Customer Service Representative
Fareportal India Pvt. Ltd.,
Pune
04.2016 - 09.2022
- Managed airline reservations for CHEAPOAIR and ONETRAVEL to ensure smooth customer interactions.
- Handled ticket booking processes efficiently, promoting timely service delivery.
- Boosted customer satisfaction by enhancing sales of ancillary products.
Customer Sales and Service Expert
WNS
Bangalore
01.2008 - 08.2015
- Assisted customers with inquiries and product selections using expert knowledge.
- Executed sales strategies for Aviva Insurance, contributing to increased customer engagement and retention.
Customer Service Associate
HSBC
Bangalore
10.2005 - 12.2007
- Facilitated account management for customers, addressing overdrafts and guiding loan applications.
- Resolved overdraft issues while assisting customers with bank account management.
- Supported customers through loan application processes, ensuring clarity in steps and requirements.
Back Office Executive
Mphasis Pvt. Ltd.,
Bangalore
08.2004 - 09.2005
- Efficiently facilitated processing and support for United States Credit Card customers via chat services.
- Ensured seamless assistance to United States Credit Card customers through effective chat support.
Education
High School Diploma -
SJMVS College For Women
Hubli04-1986
High School Diploma -
Davars College of Commerce
Goa, India04-1984
SSLC
Sacred Heart Convent School
Hubli04-1980
Skills
- Classroom management
- Curriculum development
- Customer relationship management
- Training and development
- Sales strategies
- Problem solving
- Effective communication
- Time management
- Active listening
- Student engagement
- Tutoring and mentoring
- Verbal and written communication
- Group instruction
- Audio-visual aid implementation
- Faculty communication
- Public speaking
Affiliations
- Musician (English Pop and Rock Only)
- Reading
- Travelling
Accomplishments
- Won many awards for the BEST Customer Service Advisor
Certification
- Certificates to prove my expertise
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner
A1
Kannada
Beginner
A1
References
References available upon request.
Timeline
Faculty Teacher
The Elegant Institute
05.2025 - Current
Customer Service Representative
Recsquire Solutions Pvt. Ltd.,
01.2025 - 04.2025
Customer Service Representative
Community Health Centres of America
06.2024 - 12.2024
Sales Associate
Riverum Tech. Pvt. Ltd
03.2023 - 11.2023
Customer Service Representative
Fareportal India Pvt. Ltd.,
04.2016 - 09.2022
Customer Sales and Service Expert
WNS
01.2008 - 08.2015
Customer Service Associate
HSBC
10.2005 - 12.2007
Back Office Executive
Mphasis Pvt. Ltd.,
08.2004 - 09.2005
High School Diploma -
SJMVS College For Women
High School Diploma -
Davars College of Commerce
SSLC
Sacred Heart Convent School