Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Extracurricular Activities
Disclaimer
PERSONAL PROFILE
Timeline
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LORDSON CHETTY

Malad west

Summary

Skilled Assistant Technical Service Engineer with background in providing technical support and troubleshooting for complex engineering issues. Strengths include problem-solving, customer service, and ability to work effectively as part of a team. Made significant contributions in previous roles by improving system efficiency and reducing downtime through proactive maintenance procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Technical Support

Arrivia
04.2024 - Current
  • Identified customer needs to enhance service delivery efficiency.
  • Resolved issues using strong problem-solving skills to improve operational effectiveness.
  • Utilized software tools to streamline processes and increase performance.
  • Supported colleagues with guidance to foster collaboration within the workplace.
  • Managed user IDs through Azure portal for group enablement and user addition.
  • Executed system enrollment through Microsoft Intune and PowerShell scripting.
  • Added applications to company portal to improve accessibility.

Technical Support Engineer IT

Teleperformance
01.2022 - 08.2025
  • Resolved complex technical problems through root cause analysis techniques.
  • Assisted users with password resets and account lockout resolutions.
  • Provided remote assistance to end-users when needed.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Maintained positive working relationship with fellow staff and management.

IT Sr Technical Support

Concentrix
09.2022 - 04.2024
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Graduation - Bachelor of Information Technology

Nagindas Khandwala College Malad (West)
01.2020

H.S.C - Science

St Anne's Junior College
01.2017

S.S.C - S.S.C

St Anne's High School
01.2015

Skills

  • Problem solving
  • Team collaboration
  • Work ethic
  • Creativity
  • Positive mindset
  • Adaptability
  • Goal orientation
  • Technical support
  • Microsoft Intune

Languages

English, Hindi

Hobbies and Interests

Playing cricket, Watching cricket match

Extracurricular Activities

Participated in various sports events. Participated in Annual Sports Day at Colleges. Participated in various cultural events in School and Colleges.

Disclaimer

I, hereby, declare that the above said particulars are true to the best of my knowledge and belief. I shall render my duties honestly, enthusiastically if I am provided with an opportunity to demonstrate my abilities. Waiting for your favorable attention. Place: Mumbai (Lordson chetty)

PERSONAL PROFILE

  • Date of Birth: 1997-07-20
  • Gender: male
  • Marital Status: Single
  • Nationality: Indian

Timeline

Technical Support

Arrivia
04.2024 - Current

IT Sr Technical Support

Concentrix
09.2022 - 04.2024

Technical Support Engineer IT

Teleperformance
01.2022 - 08.2025

Graduation - Bachelor of Information Technology

Nagindas Khandwala College Malad (West)

H.S.C - Science

St Anne's Junior College

S.S.C - S.S.C

St Anne's High School

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LORDSON CHETTY