Lorena Braun
Indianapolis
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
16
16
years of professional experience
Work History
Business Operations Manager
Emporium Flea Markets
03.2022 - Current
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented change management initiatives to integrate new processes or technologies into existing operations successfully.
- Promoted a positive atmosphere with the purpose to improvement customer care and experiences.
Office Manager
Nick's Packing Service
08.2014 - 02.2022
- Handled sensitive information with discretion.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers by email or phone.
- Invoicing and collections
Dental Assistant
Dr. Parvin Carter
02.2009 - 07.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines.
Education
Certificate - Dental Assisting
PCI Professional Careers Institute
Indianapolis, IN05.1996
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN05.1989
Skills
- Microsoft Office proficient
- Staff Management
- Decision-making capabilities
- New Hire Training
- Customer Service
- Staff Scheduling
Timeline
Business Operations Manager
Emporium Flea Markets
03.2022 - Current
Office Manager
Nick's Packing Service
08.2014 - 02.2022
Dental Assistant
Dr. Parvin Carter
02.2009 - 07.2014
Certificate - Dental Assisting
PCI Professional Careers Institute
High School Diploma -
Beech Grove Sr High School