Lorena Braun
Indianapolis
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
16
16
years of professional experience
Work History
Business Operations Manager
Emporium Flea Markets
2022.03 - Current
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Improved customer satisfaction by quickly addressing and resolving customer complaints and feedback.
- Supported development of positive work culture by organizing team-building activities and recognizing employee achievements.
Office Manager
Nick's Packing Service
2014.08 - 2022.02
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dental Assistant
Dr. Parvin Carter
2009.02 - 2014.07
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Education
Certificate - Dental Assisting
PCI Professional Careers Institute
Indianapolis, IN05.1996
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN05.1989
Skills
- Operations Management
- Microsoft Office proficient
- Staff Management
- Client Service
- Decision-making capabilities
- New Hire Training
- Customer Service
- Staff Scheduling
Timeline
Business Operations Manager
Emporium Flea Markets
2022.03 - Current
Office Manager
Nick's Packing Service
2014.08 - 2022.02
Dental Assistant
Dr. Parvin Carter
2009.02 - 2014.07
Certificate - Dental Assisting
PCI Professional Careers Institute
High School Diploma -
Beech Grove Sr High School
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