Summary
Overview
Work History
Education
Skills
Timeline
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Lorena Braun

Indianapolis

Summary

Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.

Overview

16
16
years of professional experience

Work History

Business Operations Manager

Emporium Flea Markets
03.2022 - Current
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Implemented change management initiatives to integrate new processes or technologies into existing operations successfully.
  • Promoted a positive atmosphere with the purpose to improvement customer care and experiences.

Office Manager

Nick's Packing Service
08.2014 - 02.2022
  • Handled sensitive information with discretion.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers by email or phone.
  • Invoicing and collections

Dental Assistant

Dr. Parvin Carter
02.2009 - 07.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines.

Education

Certificate - Dental Assisting

PCI Professional Careers Institute
Indianapolis, IN
05.1996

High School Diploma -

Beech Grove Sr High School
Beech Grove, IN
05.1989

Skills

  • Microsoft Office proficient
  • Staff Management
  • Decision-making capabilities
  • New Hire Training
  • Customer Service
  • Staff Scheduling

Timeline

Business Operations Manager

Emporium Flea Markets
03.2022 - Current

Office Manager

Nick's Packing Service
08.2014 - 02.2022

Dental Assistant

Dr. Parvin Carter
02.2009 - 07.2014

Certificate - Dental Assisting

PCI Professional Careers Institute

High School Diploma -

Beech Grove Sr High School

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Lorena Braun