Lori Reyes
4242 Village Bend Dr
Summary
Accomplished Insurance Customer Service Specialist at GEICO, recognized for top-quartile performance. Expert in client relationship building and problem-solving, with a strong grasp of insurance terminology. Successfully educated clients on products, enhancing satisfaction and retention. Proven ability to resolve complex issues efficiently, demonstrating excellent communication and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Specialist
GEICO, Government Employees Insurance
08.2020 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Educated clients on insurance products and services to enhance understanding.
- Processed policy changes including but not limited to: coverages, billing, vehicle updates, underwriting concerns, and ways to reduce premiums accurately, ensuring compliance with regulations.
- Referred customers to homeowners and renters departments to bundle policies.
- 4 consecutive years in the top quartile in metrics
In Home Caregiver
Senior Helpers
01.2017 - 08.2020
- Provided compassionate personal care, assisting clients with daily living activities and maintaining dignity.
- Developed individualized care plans based on client needs, enhancing overall well-being and comfort.
- Monitored client health, documenting changes and communicating with healthcare professionals as necessary.
- Trained new caregivers on company protocols and best practices to ensure high-quality service delivery.
- Provided meal prep to insure a health diet for clients.
- Established strong relationships with clients and families, fostering trust and open communication regarding care needs.
Stay at Home Mom
Self
09.2015 - 01.2017
Patient Financial Services Representative
St. Vincent's Hospital
10.2014 - 08.2015
- Assisted patients in understanding their financial responsibilities, enhancing overall patient experience.
- Resolved billing discrepancies by investigating account issues and coordinating with internal departments.
- Researched medical records and procedures to insure correct billing and coding.
- Assisted with setting up payment arrangements including screening for financial assistance.
- Obtained insurance information from patients to insure that claims were paid out correctly.
Education
High School Diploma -
Landmark Christian Academy
Louisville, KY05-2005
Skills
- Client relationship building
- Complaint handling
- Upselling strategies
- Cross-selling products
- Insurance terminology
- Attention to detail
- Problem-solving abilities
- Client education
- Excellent communication
Certification
- Licensed Insurance Non Resident Producer in CA, CT, FL, KY, MD, MI, MS, MO, NC, TX, WI
- Licensed Insurance Resident Producer in Indiana
- Personal Lines Certification
- P&C Certification
Timeline
Insurance Customer Service Specialist
GEICO, Government Employees Insurance
08.2020 - Current
In Home Caregiver
Senior Helpers
01.2017 - 08.2020
Stay at Home Mom
Self
09.2015 - 01.2017
Patient Financial Services Representative
St. Vincent's Hospital
10.2014 - 08.2015
High School Diploma -
Landmark Christian Academy