Lori Thomas
Fountaintown
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Hancock Health
Greenfield, IN
02.2024 - 08.2025
- Assisted in training new staff on office procedures and software applications.
- Streamlined front desk operations, improving workflow efficiency and patient satisfaction.
- Collaborated with healthcare providers to ensure seamless patient care coordination.
- Led initiatives to enhance communication between patients and clinical staff, fostering a positive environment.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
Patient Service Representative
Indiana Internal Medicine Consultants
Greenwood, IN
02.2021 - 08.2022
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated insurance verification processes to ensure eligibility and coverage details.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations.
Radiology Scheduler
IU Health
Indianapolis, IN
02.2013 - 01.2017
- Answering phones, scheduling appointments, checking authorizations and other duties as needed.
Reception
St. Francis
Indianapolis, IN
01.2010 - 02.2013
- Making appointments, obtaining authorizations for procedures and surgeries, confirming appointments Check in and Check out, collecting co-pays, balancing cash drawer and other duties as needed.
School Secretary
Northwestern Consolidated Schools
Fairland, IN
08.2000 - 05.2008
- Answering phones, managing student schedules, maintaining school website, creating bi-weekly school newsletter and other duties as needed. I was also a volleyball coach, cheerleading coach and yearbook advisor.
Education
High School Diploma - undefined
Triton Central High School
Fairland, IN05-1983
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Electronic health records
- Workflow optimization
- Front desk supervision
Additional Skills
I have worked in the medical field for over 20 years. I am a people pleaser with a giant heart! I have great customer service and have worked on the EPIC system with scheduling in the past.
Timeline
Patient Service Representative
Hancock Health
02.2024 - 08.2025
Patient Service Representative
Indiana Internal Medicine Consultants
02.2021 - 08.2022
Radiology Scheduler
IU Health
02.2013 - 01.2017
Reception
St. Francis
01.2010 - 02.2013
School Secretary
Northwestern Consolidated Schools
08.2000 - 05.2008
High School Diploma - undefined
Triton Central High School