Lory McPhearson
West Lafayette,IN
Summary
Dedicated Nursing Supervisor with highly developed skills in staff recruiting and training. Promotes best practices by enforcing high standards of care and delegating important assignments. Implements discharge plans that lead to faster patient checkouts. Motivated team player that goes the extra mile to see patients and do On Call hours to support team.
Overview
34
34
years of professional experience
Work History
RN SUPERVISOR
Franciscan Health
08.2022 - Current
- As Supervisor, job duties included: support of staff members, both in the office and in the field, both during work hours and after hours; ongoing communication and education for team members in regards to documenting, competencies, skills, as well as emotional support to staff members; manage projects/plan specifications by analyzing and approving the design of customer requirement and performance standards; manage schedules, work Q's; collaborate with team members to help facilitate knowledge sharing and build workflows, as well as business processes shared within the team; aide manager in budgeting; providing feedback and constructive criticism to employees based off of company guidelines and rules; continued communication and support to outside hospitals, physicians, and ECF's, all while providing continued support to patients and their families.
- Worked On Call in the felid when needed to help support team
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Determined and nursed special care cases and arranged professional consultation sessions for patients.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Created, implemented and evaluated programs that promoted staff recruitment, retention and development.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
TRIAGE NURSE
Franciscan Health
09.2020 - 08.2022
- As Triage Nurse, job duties included: taking 50 plus triage calls to support/comfort both patients and families; taking referrals; supporting team members.
- Communications with staff; Dr. offices; hospitals; families; and patients
- On Call
- Chart auditing
- Paperwork
- Writing and ordering medications/scripts
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
CASE MANAGER
Franciscan Health
09.2019 - 09.2020
- As Case Manager and leader of an interdisciplinary team, job duties included: Taking care of patients and families at the end of patient life; putting together a POC according to individual patient needs; keeping patient as comfortable as possible by observing for pain, restlessness, and discomfort, and providing interventions to help decrease these symptoms; having knowledge in knowing when and how to titrate medications according to patient symptoms; offering comfort to patient as well as family and watching for signs of emotional/spiritual distress; communicating/coordinating care with other disciplinary team/family/ and ECF team members
- All while providing a compassionate environment with spiritual/emotional/ and psychological support.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- On Call
CARDIAC CARE
Franciscan Health Hospital
07.2018 - 09.2019
- Some of the duties performed: taking care of post-op patients from the Cath-lab
- Some of the patient’s had pacemakers placed, stents placed or had undergone vascular surgery.
- I also took care of overflow patients from other departments such as, (amputee’s; respiratory exacerbation; kidney failure; sepsis, etc.…)
- Tasks included (EKG’s; BLS; sheath pulls; starting I.V.’s; giving meds; inserting Foley catheters; blood transfusions; cardiac monitors; wound dressing; PIP survey; patient and family support.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Assisted in diagnosis and treatment of conditions such as unstable angina, cardiomyopathy, coronary artery disease and cardiac dysrhythmia.
- Conducted initial assessments, documented findings in patient records and notified physicians of abnormal findings.
- Changed dressings, cleaned wounds and monitored vital signs of up to 5 patients concurrently with focus on quality care.
- Educated family members and caregivers on patient care instructions.
CNA
Clinton House
10.2014 - 01.2015
- Took care of up to 15 elderly patients in a nursing home setting
- Jobs included: helping residents to perform daily ADL’s such as bathing; dressing; feeding; and toileting
- This was related to a learning aspect to help with the transition over into the medical field.
RECEIVING COORDINATOR
Frito Lay East
03.2005 - 08.2014
- Coordinated supplies needed to run the Frito Lay East plant
- Duties included: speaking with vendors on a daily basis; communicating with the production team; customer service; ordering and receiving mass quantities of goods and materials such as: flour; sugar; corn; wheat; film for chips; etc.… There were four receiving techs whom duties were delegated too.
- Managed inbound receiving departments.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
OPERATIONAL MANAGER
Pizza Hut
09.1996 - 01.2005
- Daily duties included: Scheduling; ordering; hiring; firing; budgeting; educating; promoting; and customer service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
MILITARY
Indiana National Guard Army
02.1990 - 03.1993
- Served in the Army National Guard
- Duties involved ordering and receiving of parts needed for military needs; driving trucks; and other duties included: filing of important military information.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained required level of proficiency in use of firearms.
- Trained in small arms, anti-armor and indirect fire weapons.
- Oversaw utilities manual records to perform stock control and accounting duties.
Education
Bachelor of Science - Nursing
St. Elizabeth School of Nursing/St. Francis
Lafayette05.2018
Diploma -
Professional Careers Institute
Indianapolis, IN01.1995
High School Diploma -
Frankfort Senior High School
Frankfort05.1989
Skills
- Basic Life Support (BLS) certification in both (CPR and AED) through the American Heart Association
- Indiana/Compact Nursing license from Indiana Board of Nursing
- Employee Performance Evaluations
- Budget Development
- Employee Work Scheduling
- Critical Thinking
- Employee Recruitment and Hiring
- Interdepartmental Functions Coordination
- Epic Systems
- Performance Monitoring
- Codes Compliance
- Organizational Goal Development
- Facility Oversight
- Employee Supervision
- Medicare Compliance
- HIPAA Guidelines
- Medical Clinical Procedures
- Patient Education and Counseling
Accomplishments
- Graduated from St. Elizabeth School of Nursing with high Honors
- FSEH Nursing Incentive Scholarship
- Forty & Eight Scholarship
- Indiana Freedom of Choice A Patricia Gobal Scholarship Award from St. Elizabeth School of Nursing
- Honors and High honors awards throughout my education with St. Elizabeth School of Nursing
- HALO awards from the CCU
Timeline
RN SUPERVISOR
Franciscan Health
08.2022 - Current
TRIAGE NURSE
Franciscan Health
09.2020 - 08.2022
CASE MANAGER
Franciscan Health
09.2019 - 09.2020
CARDIAC CARE
Franciscan Health Hospital
07.2018 - 09.2019
CNA
Clinton House
10.2014 - 01.2015
RECEIVING COORDINATOR
Frito Lay East
03.2005 - 08.2014
OPERATIONAL MANAGER
Pizza Hut
09.1996 - 01.2005
MILITARY
Indiana National Guard Army
02.1990 - 03.1993
Bachelor of Science - Nursing
St. Elizabeth School of Nursing/St. Francis
Diploma -
Professional Careers Institute
High School Diploma -
Frankfort Senior High School
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