Loshini Gnanasekar

• Oversee client relationships to ensure high satisfaction and implement operational improvements to enhance service delivery and retention metrics
• Spearheaded a new business initiative in supply chain management for 10 months, successfully hired and led a team of 10 direct reports and handed over full operational responsibility
• Developed a deep understanding of new client businesses, including non-IT sectors, by conducting on- site factory visits to assess processes and capabilities, facilitating better candidate alignment
• Led and managed the entire end-to-end recruitment cycle, handling all aspects of hiring, talent acquisition, and problem-solving for various job roles

• Supervised 20 in-house recruiters, providing programmatic leadership, and mentored recruiters
• Skilled in sourcing techniques such as talent mapping, networking, and leveraging social media, job boards, and ATS for finding the best candidates

• Handled recruitment for over 100 roles across IT and non-IT sectors, both onsite and offshore
• Conducted thorough market research on industry trends and business processes to successfully onboard highly competitive and hard-to-find talent, maintaining a recruitment success rate of over 95%
• Partnered with leadership to align hiring practices with business goals, ensuring high team efficiency

• • Managed talent acquisition operations, supporting recruitment for key accounts
  • Proficient in modern recruitment tools, including CEIPAL ATS, and job platforms such as Indeed, Naukri, CareerBuilder, Dice, and Monster to streamline the recruitment process
  • Played a pivotal role in improving talent pipelines and reducing time-to-fill metrics

• Supported the talent acquisition team in sourcing and onboarding for diverse client requirements
• Acted as a bridge between teams to ensure smooth communication and operational alignment

• Completing On-boarding formalities for newly joining employees
• Preparing payroll by providing relevant data (bonus, leaves) & resolving payroll errors
• Completing exit formalities for the employee by scheduling exit interviews, issuing resignation & experience letter
• Maintaining office day to day administration
• Housekeeping maintenance and Vendor Management

• As HR Assistant: Posting job ads, Scheduling job interviews and assisting in interview process, completing onboarding formalities, setting up a designated log-in, Access for office premises & workstation, email address & explaining leave policies, etc
• Ensuring completion of Background verification check for the employee
• Assisting payroll team by providing relevant data (absences, bonus, leaves, etc) & resolving payroll errors
• Supervising Housekeepers to ensuring that all is well maintained and employee's queries resolved

• Maintaining the daily day to day activities of the company
• Raising Invoice the Movements & keeping track of it
• Handling emails & maintaining the Staff and Operators attendance
• Cross Checking the Drivers and Operators Salary

• Proofreading the contents according to the original source
• E-mail and chatting process, Resolving the customer queries from U.S regarding the E-Learning products