Lotan Jana

Ensure compliance with IMS, BIS, and customer standards.

• Customer Satisfaction: Reduced complaint recurrence by implementing CAPA and root cause analysis, achieving faster resolution cycles.
• Compliance Excellence: Maintained zero major non-conformances in ISO and QMS audits through proactive monitoring.
• Process Improvement: Standardized new and existing processes, driving productivity gains and reducing non-conformance rates.
• Supplier Quality: Enhanced supplier performance, improving raw material acceptance and reducing rejections.
• Inspection Success: Successfully managed high-profile inspections for NTPC, L&T & BHEL, ensuring customer confidence and repeat business.
• Continuous Improvement: Championed Project, kaizen, 5S, and breakdown analysis initiatives, fostering a culture of quality and efficiency.
• Leadership: Trained and mentored subordinates, optimized manpower planning, and delivered impactful technical presentations.
• Led technical interactions with customers to capture requirements and influence product adoption.
• Acted as SPOC for nationwide customer complaint resolution across TATA STEEL COLORS Retail & Project Business.
• Directed raw material quality management for steel, zinc, Al-Si, chemicals, and paints, including supplier development.
• Managed SAP Material Master processes, ensuring accurate SOP creation, timely material number approvals, and thorough BOM validation.
• Supported 3rd-party inspections for major clients (NTPC, L&T) and downstream operations.
• Conducted internal audits (ISO, 5S) and stock checks, ensuring compliance and optimizing efficiency of inspection equipment.
• Collaborated with technical bodies (NML, Tata Steel R&D, CII, BEPL) to align processes with industry standards, enhancing quality assurance.
• Implemented process improvements to enhance team efficiency and productivity.
• Managed inventory levels and maintained accurate stock records for materials.
• Collaborated with cross-functional teams to streamline communication and workflows.
• Developed training materials to support staff development and knowledge sharing.

• Led end-to-end Quality Assurance operations for Colour Coating (PPGI/PPGL), Metal Coating, and Stainless-Steel Annealing, Pickling & Cold Rolling lines in compliance with Indian and International standards.
• Implemented and governed quality systems, SOPs, control plans, and TDC compliance aligned with customer and regulatory requirements.
• Directed online and final inspection of coils for dimensions, surface quality, mechanical, and coating properties across OEM, PCM, Export, and Trade grades.
• Approved first-off samples, colour trials, and new product qualifications, ensuring shade accuracy and coating performance.
• Managed laboratory operations and testing infrastructure to ensure data reliability and calibration compliance, minimizing equipment downtime.
• Oversaw mechanical, chemical, durability, and coating performance testing for product release and customer certification.
• Optimized process parameters for coating, annealing, pickling, and rolling to minimize defects and improve yield.
• Led root cause analysis (RCA) and implemented CAPA to address internal defects and resolve customer complaints.
• Collaborated with Production, R&D, and Sales on new product development and process improvements.