Louann Baker
Richmond,IN
Summary
Dynamic General Manager with a proven track record at GPM Investments, excelling in operations management and team building. Enhanced store security through effective loss prevention measures, achieving reduced shrinkage. Skilled in inventory control and problem resolution, fostering a collaborative environment that drives productivity and employee satisfaction.
Overview
9
9
years of professional experience
Work History
General Manager
GPM Investments
10.2023 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
Assembly Line Worker
Henny Penny Corp.
03.2022 - 10.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
General Manager
GPM Investments
09.2019 - 07.2022
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
Property Manager/Regional Manager
Harvest Investments
10.2015 - 09.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
Associate of Applied Science - Medical Assisting
Rets Tech Center
Centerville, OH06-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff management
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Schedule management
- Deadline oriented
Timeline
General Manager
GPM Investments
10.2023 - Current
Assembly Line Worker
Henny Penny Corp.
03.2022 - 10.2023
General Manager
GPM Investments
09.2019 - 07.2022
Property Manager/Regional Manager
Harvest Investments
10.2015 - 09.2018
Associate of Applied Science - Medical Assisting
Rets Tech Center
Similar Profiles
Jayda GoodenJayda Gooden
Cashier/Customer Service at GPM InvestmentsCashier/Customer Service at GPM Investments
Rachael ClevengerRachael Clevenger
Cashier at GPM InvestmentsCashier at GPM Investments
Derek BowenDerek Bowen
Store Manager at GPM InvestmentsStore Manager at GPM Investments