LOUINIQUE PIERRE JR.
Greenwood
Summary
IT Support Specialist with experience providing enterprise desktop support, systems administration, and network troubleshooting across Windows and macOS environments. Skilled in diagnosing hardware, software, and connectivity issues, supporting Microsoft 365 technologies, deploying and configuring endpoint devices, and delivering exceptional technical support to end users. Proven ability to troubleshoot complex technical problems, document solutions, and collaborate with cross-functional IT teams in fast-paced enterprise and military environments.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Deskside Support Technician
Bell Techlogix
Indianapolis, IN
09.2025 - Current
- Provided technical support for hardware and software issues, ensuring timely resolution for end users.
- Diagnosed and repaired desktop and laptop systems, enhancing operational efficiency.
- Configured and deployed new devices, streamlining onboarding processes for new employees.
- Collaborated with IT teams to implement system upgrades, improving overall service reliability.
- Image, configure, deploy, replace, and recover enterprise computers while ensuring devices meet organizational security and configuration standards.
- Collaborate with network, server, security, application, and infrastructure teams to escalate and resolve issues outside deskside-support scope.
Information Technology Specialist
Fort Benjamin Harrison
Greenwood
08.2024 - Current
- Installs, operates, maintains and performs level maintenance on computer systems, Information Technology (IT) networks, and cable and wire communication systems.
- Performs system administration (SA) and maintains computers and servers within the computing environment and the network environment.
- Performs network administration; installs, configures and maintains network computing equipment within the network (i.e. routers, switches, desktop, and laptop computers).
- Performs duties associated with Communication Security (COMSEC) Account Management.
- Performs cyber security functions, provides security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation; verifies and implements network security policy vulnerabilities from cyber network defense teams.
- Network and IT management including incident and problem processing, change request processing, availability management and user interaction.
- Assists in the planning, configuration, management, and monitoring of the local area network (LAN).
- Managed system updates and maintenance schedules to enhance operational efficiency and security compliance.
Education
Bachelor's - Information Technology
Western Governors University
Online08-2027
Information Technology Specialist - undefined
United States Army Signal School
Fort Eisenhower, GA01-2025
Skills
- Network Administration, IT Security, Microsoft 365, Windows OS, Apple OS, Cisco, Troubleshooting, Problem Solving
- COMSEC, System Administration, Data Analysis, Technical Support, Network Monitoring, Hardware Configuration, System Monitoring, Network Troubleshooting
- Remote desktop support
- Ticketing system proficiency
- Operating system support
- Incident management
- Customer service
- End user support
Certification
- NETWORK+ CERTIFICATION, CompTIA, Oct 2025
- CCNA CERTIFICATION, Cisco, Oct 2025
- SUCCESS AND LEADERSHIP CERTIFICATION, National Society of Success and Leadership, Mar 2024
Timeline
Deskside Support Technician
Bell Techlogix
09.2025 - Current
Information Technology Specialist
Fort Benjamin Harrison
08.2024 - Current
Information Technology Specialist - undefined
United States Army Signal School
Bachelor's - Information Technology
Western Governors University
Certifications
Security+ (Oct. 2025)
Comptia
ITIL Foundation (Jul. 2026)
Peoplecert
Success and Leadership Certification (Mar. 2024)
National Society of Success and Leadership