Louisa D'Souza
Content Developer
Summary
Detail-oriented Content Creator with extensive knowledge of developing engaging content. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets. Adept at managing multiple projects while producing successful outcomes. Expert in designing curricula and training programs aligning with stakeholders strategic goals, mission and vision while consistently pursuing opportunities to improve learning outcomes. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles. Decisive leader and complex problem-solver with excellent organizational skills and big-picture approach
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Content Specialist
KNOLSKAPE
08.2022 - Current
- Played an instrumental role in creative planning and working with various stakeholders to elevate quality of content and designs.
- Aligned learning objectives with business goals, ensuring that content met the needs of both learners and the organization as a whole.
- Conducted extensive research on industry trends to ensure the production of timely and informative content.
- Developed customized training solutions for clients, tailored to meet their unique needs and objectives.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve learning goals.
- Develop original content through research and independent sources.
- Enhanced overall content quality by providing thorough editing services for internal documents.
- Collaborated with cross-functional teams to produce engaging content for both online and offline channels.
Learning and Development Manager
UpGrad
10.2021 - Current
- Identified training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Designed and developed lesson plans, instructional materials and training content for all training sessions
- Initiated an organisation TNI study to understand specific department wise learning needs
- Customised tailor made learning solutions for department wise for the entire organisation
- Effectively managed training budgets and vendors onboarding for training needs
- Created and led leadership development journeys for First time managers
- Engaged with leaders to create individual development journeys
- Managed the entire L&D lifecycle end to end for all learning solutions
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Learning and Development Manager
APNA JOBS
08.2020 - 09.2021
- Manage content creation across segments
- Designed and implemented Learning Engagement and Quality roadmap
- Conduct training refreshers and coaching to improve customer experience
- Training across levels on language skills, leadership and behavioral aspects
- Manage and execute various projects, business process, workflows and delivery
- Training needs analysis and category skills mapping
- Design, develop and facilitate training programs
- Created SOP's, skills assessment and training content
- Recruited, trained and mentored staff in best practices
- Oversaw development and implementation of quality educational programs.
Learning and Development Consultant
GP Strategies
06.2019 - 12.2019
- Identify and assess training needs of the organization and built and designed training programs
- Develop content and curriculum basis training needs
- Training and facilitation across levels
- Conducted Induction training programs
- Coaching on language skills
- Effectively prepare and manage the training budget
- Published internal communications and training calendars
- Assess employees' skills, performance and productivity to identify areas of improvement
- Keep abreast of training trends, developments and best practices
- Developed communications and training calendars published organization wide
- Corporate social responsibility training and initiatives.
Assistant Unit Manager-Talent and Training
Mphasis Ltd
08.2015 - 05.2019
- Conducted workshops on Leadership Skills, behavioral skills, customer service and performance management
- Conduct New hire training
- Coaching and feedback to improve language and performance
- Conducted Train the trainer programs
- Assessing training effectiveness through surveys and discussions with key stakeholders
- Prepare training calendar and publish internal communications
- Effectively managed employee engagement
- Screen and evaluate candidates compatible for specific roles.
Senior Communication Coach
Microland Ltd
01.2013 - 02.2015
- Coaching and feedback all levels of engineers and service desk agents
- Refresher trainings for SME's and Team leads
- New hire training
- Developed content for language, soft skills and behavioural trainings
- Proofreading for business documents
- Analysed, designed and developed training plan for various levels of audience
- Conducted interviews
- Organised and conducted team building and employee engagement activities
- Stakeholder management
- Developed team communications and information for meetings.
Customer Service Executive
HSBC
07.2007 - 04.2012
- Manage existing mortgage profiles with overall maintenance, additions and deletions of accounts
- Analyse business trends and establish volume forecasting
- Ensure effective work assignment order to meet SLA's
- Identify and evaluate potential and actual loss in timely manner
- Opening, adding, deletion of accounts and overall maintenance of customer portfolio
- Managing customer portfolios
- Checks for Customers Credit scores HSBC-Net Operations- Centre of Excellence
- Client on boarding and maintenance of corporate internet banking clients
- Maintenance of existing corporate profiles
- Addition and deletion of services and products for existing and new clients
- Liaise with relationship managers regarding net banking products and services for HNI corporate clients.
Education
MBA: Human Resources Management -
Symbiosis Centre For Distance Learning
06.2015 - 2017.05
Bachelors of Commerce - undefined
Jyoti Nivas College
04.2004 - 2007.05
Skills
Leadership content development
Content design
Content creation
Research and creativity
Editing and proofreading
Accuracy and Precision
Process evaluation and enhancement
Coaching, counseling and mentoring
Behavioural and soft skills training
Project management
Learning strategies
New Hire-Onboarding
Training solutions development
Learning Management System
Certification
Train the trainer-Langevin
Freelancing Projects
- Trained PG students on communication skills at Bennett and Coleman (Times Group)
- Personality development sessions conducted at Immarticus Institute
- Conducted a course on Train the trainer -The English Cube
- Teacher partner-Wizklub Language skills trainer (CELTA Framework) - Pace training institute
Timeline
Senior Content Specialist
KNOLSKAPE
08.2022 - Current
Learning and Development Manager
UpGrad
10.2021 - Current
Learning and Development Manager
APNA JOBS
08.2020 - 09.2021
Learning and Development Consultant
GP Strategies
06.2019 - 12.2019
Assistant Unit Manager-Talent and Training
Mphasis Ltd
08.2015 - 05.2019
MBA: Human Resources Management -
Symbiosis Centre For Distance Learning
06.2015 - 2017.05
Senior Communication Coach
Microland Ltd
01.2013 - 02.2015
Customer Service Executive
HSBC
07.2007 - 04.2012
Bachelors of Commerce - undefined
Jyoti Nivas College
04.2004 - 2007.05
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