Lourdu Reddy

Key Roles:

• Process Oversight: Ensures payments, adjustments, and denials are posted accurately and timely to the correct accounts using both electronic and manual systems.
• Team Support and Training: Acts as a go-to expert for team members, delivers training, and helps in developing training materials for cash posting operations.
• Problem Resolution: Investigates and resolves escalated issues, such as account variances, unidentified deposits, and reconciliation discrepancies.
• Process Improvement: Analyzes trends and workflow barriers to suggest process enhancements and logic updates in cash posting tasks.
• Compliance: Ensures all activities meet regulatory, company, and security requirements

Typical Responsibilities

• Posting all payments, denials, and adjustments to patient or customer accounts.
• Reconciling and balancing transactions daily, monthly, and at the end of reporting periods.
• Researching and resolving payment issues, including unidentified deposits and account escalations.
• Coordinating with payers and internal departments to clarify and resolve discrepancies.
• Producing performance, reconciliation, and productivity reports and participating in audits and compliance controls.
• Providing subject matter expertise to process improvements, training, and system updates for more efficient cash posting.

Key Responsibilities:

"As a Ticketing Tool Administrator, I was responsible for managing and optimizing the ticketing system to facilitate efficient issue resolution and streamline communication within the organization."

• Used to handle the inflow of tickets with various issues on the ServiceNow.
• Responding to the clients on time with solutions.

Responsibilities:

1. Maintained Excel spreadsheets for each broadcast market to ensure activity posted is accurately entered and balanced

2. Downloaded daily deposits from bank system for posting

3. Entered approved billing adjustments to customer accounts& Insurance co.

4. Researched payments inquiries from internal and external customers and assisted with payment reconciliations

5. Retro file: Creation of dummy claims and loading those claims into the PARS application.

• Participating in Weekly reporting call with the client and discussing on issues or escalation about the insurance plans.

• Representing as an HR Catalyst for ARAC and ADRA groups.

Resolved payment reconciliations and other AR accounting issues