Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Lourdu  Reddy

Lourdu Reddy

Hyderabad

Summary

Dedicated and results-driven professional with over 9 years of experience in cash applications, seeking a challenging role within a reputable organization. Proven track record of accuracy, efficiency, and adept problem-solving skills in managing financial transactions. Committed to enhancing the financial success of the company through meticulous attention to detail and a proactive approach to challenges. Eager to leverage expertise in a dynamic environment that values innovation and excellence.

Overview

10
10
years of professional experience

Work History

Subject Matter Expert

Cognizant Technology Solutions
03.2018 - Current

Key Roles:

  • Process Oversight: Ensures payments, adjustments, and denials are posted accurately and timely to the correct accounts using both electronic and manual systems.
  • Team Support and Training: Acts as a go-to expert for team members, delivers training, and helps in developing training materials for cash posting operations.
  • Problem Resolution: Investigates and resolves escalated issues, such as account variances, unidentified deposits, and reconciliation discrepancies.
  • Process Improvement: Analyzes trends and workflow barriers to suggest process enhancements and logic updates in cash posting tasks.
  • Compliance: Ensures all activities meet regulatory, company, and security requirements


Typical Responsibilities


  • Posting all payments, denials, and adjustments to patient or customer accounts.
  • Reconciling and balancing transactions daily, monthly, and at the end of reporting periods.
  • Researching and resolving payment issues, including unidentified deposits and account escalations.
  • Coordinating with payers and internal departments to clarify and resolve discrepancies.
  • Producing performance, reconciliation, and productivity reports and participating in audits and compliance controls.
  • Providing subject matter expertise to process improvements, training, and system updates for more efficient cash posting.

Business Operations Associate

Accenture
11.2017 - 02.2018

Key Responsibilities:

"As a Ticketing Tool Administrator, I was responsible for managing and optimizing the ticketing system to facilitate efficient issue resolution and streamline communication within the organization."

  • Used to handle the inflow of tickets with various issues on the ServiceNow.
  • Responding to the clients on time with solutions.

Process Associate

Genpact
05.2015 - 06.2017

Responsibilities:

1. Maintained Excel spreadsheets for each broadcast market to ensure activity posted is accurately entered and balanced

2. Downloaded daily deposits from bank system for posting

3. Entered approved billing adjustments to customer accounts& Insurance co.

4. Researched payments inquiries from internal and external customers and assisted with payment reconciliations

5. Retro file: Creation of dummy claims and loading those claims into the PARS application.

• Participating in Weekly reporting call with the client and discussing on issues or escalation about the insurance plans.

• Representing as an HR Catalyst for ARAC and ADRA groups.

Resolved payment reconciliations and other AR accounting issues

Education

Master of Business Administration - Marketing & Finance

St Joseph's Degree & PG college
2014

B.COM - Accounting

St Joseph's PG & Degree College
2012

CEC -

St Mary's Junior college
2009

SSC -

St Mary's School
2007

Skills

    Skills

  • Training and mentoring
  • Creative solutions
  • Strong analytical skills
  • Strategic thinking
  • Self motivation
  • Organizational development
  • Business ethics
  • Multitasking
  • Problem-solving abilities
  • Team leadership
  • Business reporting
  • Financial analysis

Accomplishments

    ➢ Consistently making team to meet daily and monthly targets.

    ➢ Lean certified for implementing or Clearing the pending deposits in ARAC from the year 2012 to 2016.

    ➢ Received Client award in Nov-2016 for clearing 300k Claims in three months.

    ➢ Received Client appreciation for clearing unapplied cash $100k in last 4 months of 2023.

    ➢ Received Client appreciation for clearing 2023 to 2024 pending Denials,patient correspondence and unapplied cash of patient checks in 2025.

Languages

English
Advanced
C1
Hindi
Elementary
A2
Telugu
Bilingual or Proficient (C2)

Timeline

Subject Matter Expert

Cognizant Technology Solutions
03.2018 - Current

Business Operations Associate

Accenture
11.2017 - 02.2018

Process Associate

Genpact
05.2015 - 06.2017

CEC -

St Mary's Junior college

SSC -

St Mary's School

Master of Business Administration - Marketing & Finance

St Joseph's Degree & PG college

B.COM - Accounting

St Joseph's PG & Degree College
Lourdu Reddy