Lourdu Richards

• Planning, developing and executing CSR strategies.
• Effective communication on CSR projects with internal & external stakeholders.
• Liaison and networking with like-minded NGOs and Institutions.
• Identify key Stakeholders, develop and implement stakeholder engagement mechanism and initiatives.
• Build and maintain profitable, long-term fundraising relationships with current donors and potential donors.
• Promote and communicate volunteerism, measure impact analysis & ensure appropriate media coverage.
• Measure impact of CSR Programs and enable stakeholders to review progress at regular intervals.
• Monitoring, Auditing and Evaluation of Initiatives undertaken.
• Presentations & Reports to Management and Funding bodies.
• Compliances and reporting as per Corporate Policies and guidelines.
• Measured and reported on KPIs and funding issues related to sustainability.
• Compiled and managed records and documents related to environmental initiatives.
• Prepared and reviewed documentation for internal audits and compliance reviews.
• Liaised with community leaders and industry personnel to uncover opportunities for improvement.
• Developed and modified in-house action plans to support ongoing sustainability.
• Maintained updated files and documentation to maintain compliance with local legislation.
• Set sustainability targets for company, and plan how achieved those targets.
• Analyse reports and collected data and reported on findings.

Good Neighbors India - Project Manager, BENGALURU, India (Jan- 2010 - Dec- 2016)

• Documented appropriate project plans and controls in line with change lifecycle.
• Used project management tools and techniques for positive, successful outcomes.
• Implemented and maintained appropriate systems to enable successful planning and scheduling.
• Built and nurtured professional relationships with wide range of stakeholders.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Defined risk profiles for each project and prepared contingency plans to minimize business risk.
• Identified and deployed resources with individual responsibilities for project completion.
• Acted as single point of contact for customers and internal stakeholders.

• Monitored and evaluated effectiveness of 13 sustainability programs.
• Provided professional services and support in dynamic work environment.
• Proved successful working within tight deadlines and fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Self-motivated, with strong sense of personal responsibility.
• Delivered services to customer locations within specific timeframes.
• Assessed existing sustainability approaches to identify areas in need of greater engagement, improved efficacy and cost reductions
• Monitored and evaluated effectiveness of sustainability programs
• Provided professional services and support in dynamic work environment
• Excellent communication skills, both verbal and written
• Proved successful working within tight deadlines and a fast-paced environment
• Organized and detail-oriented with a strong work ethic

• Coordinated timely responses to online customer communication and researched complex issues.
• Communicated with customers to identify needs and expectations.
• Took ownership of customers issues to follow problems through to resolution.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Kept accurate records of all customer interactions and transactions.
• Maintained and managed customer files and databases.
• Evaluated employee performance and conveyed constructive feedback to improve skills.