Lourdu Swamy Rocky

• Responsible for overseeing operations in Telangana and Karnataka & AP state level OPS
• Managing team comprising over 1000 members
• Executing projects within allocated budget parameters by identifying and addressing potential resource inefficiencies, ensuring timely completion
• Owning targets for key operating metrics- Efficiency, Productivity, fulfillments
• Conducted cost and performance reviews with Area Managers and Deputy Managers for ongoing projects twice
• Traveling if it required my presence on site of project where team does not get solutions to problems
• Conducted morning calls with Area Managers and Deputy Managers to discuss daily task allocation, address challenges, and propose alternative solutions to maintain productivity
• Making strategic decisions on new vendor onboarding, negotiating terms with vendors, and selecting appropriate vendors on state-by-state basis
• Conducting vehicle management discussions, including utilisation and billing, in collaboration with the Fleet team & removing non make up vehicles on time
• Internal team discussions, analyzing weekly metrics, developing action plans for improvement, and conducting discussions on cost reduction
• Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by zone.
• Cultivated long-lasting partnerships with key industry players by demonstrating exceptional negotiation skills.
• Established strong rapport with clients, resulting in higher retention rates and repeat business.
• Optimized resource allocation for improved operational efficiency and cost reduction.
• Championed initiatives focused on environmental sustainability within zone facilities, promoting eco-friendly practices among employees and stakeholders alike.

• Full ownership of city operations in SDD & NDD, including recruitment, supervision, and management of a tiered team of Area Operations Managers
• Accountable for efficiently processing daily volume of 25000 to 30000 shipments across Bangalore
• Handled team size of 400+ including SZM & HUB managers and Team leaders and drivers and Filed executives
• Taking ownership of and achieving targets for key operational metrics, including efficiency, productivity.
• Leading as primary liaison between ground operations and central team, responsible for coordinating with multiple stakeholders to resolve real-time escalations
• Guaranteeing implementation and monitoring of company operations processes and policies on ground, ensuring 100% compliance
• Conducting regular performance training and providing targeted mentoring to team members, offering constructive feedback for their development
• Responsible for overseeing and improving operational and personnel metrics across multiple hubs through sub Zonal Managers (SZM)
• Ensure safe and healthy work environment throughout hub span, overseeing maintenance of infrastructure and facilities
• Provide day-to-day support during rollout/implementation of newer systems/ processes and gather feedback Map business requirements, understand business processes, study and analyse workflows, design solutions
• Develops problem-solving culture where problems are made visible and fixed at root cause
• Conducting weekly and monthly performance analyses of Agent/Field executives, facilitating discussions at SZM level
• Hourly Status report- Load expected/Pending/OFD/Delivered status
• PDD/NDD live report- To SZM's ensure that all NDD/PDD shipments are attempted for delivery without fail
• Ensuring Inventory Hygiene & losses with necessary documents & data
• Commercial: Managing commercial activities including discussions on new hub expansion.

• Led Last Mile and B2B operations for rest of Karnataka
• Managed over 25 Last Mile centers and workforce of 600+, including hub managers, assistant managers, and drivers
• Provided guidance to Branch Managers aligning them towards company's goals and metrics
• Producing daily performance reports, conducting discussions with branch managers, and conducting root cause analysis (RCA) for every failure, providing comprehensive training for improvement
• Managed daily volumes exceeding 20,000 shipments
• Monitoring performance of field executives and agents, conducting meetings to address issues, and advising branch managers to provide training; if attitude issues persist, initiated removal process with showcase letter
• Making surprise audits visits early morning or in late evening to hubs
• Assessing managers' skills and communication, identifying areas for improvement, and providing targeted coaching to enhance their performance
• Engaged directly with ground team, addressing their needs, providing support, and offering guidance on areas requiring improvement to achieve optimal performance
• Experience in defining, developing, and using metrics to drive vision and manage business
• Track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes
• Costing reductions->keeping minimal hiring of Adhoc vehicles and manpower for delivery
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Managed Hub team comprising over 60 members, including 2 assistant managers and drivers
• Handled 3,000 shipments daily, achieving 100% clearance
• Achieved top performance in KA Distribution Center from 2017 to 2021, with zero lost shipment cases even during peak volumes
• Provided exceptional field training and key skills development for all new hires
• Plaining day OPS and next-day ops on volume
• Documentation of expenses done from Petty Cash on weekly/monthly basis
• Arranged ad-hoc manpower and vendors independently, with no involvement from HR or management
• Handled escalation emails/customers and resolved them on time
• Maintained 87% for shipment delivery Day 1
• Maintained 90% for Pick Up within Day 1
• Achieved 90% delivery in promise Day Delivery (PDD) & Next Day Delivery (NDD).
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.

• Managed daily operations of approximately 2,500 shipments, overseeing a team consisting of 1 Team Leader and 35 Field Executives
• Opening Hub in the morning and unloading loads from the vehicle with the team
• Inbound and outbound connections incharg
• Facilitated open communication among team members by conducting regular staff meetings and reviews.
• Daily auditing & shipments incharge
• Route Planer and productivity plan maker
• Manpower management and Flied executive interview conducted
• Documentation of COD deposit slips to CMS/bank on a daily basis

Updating the Run sheets of Delivered/ Undelivered/ reverse pickup Shipments

• Collecting the COD amount with Field Executive after delivering the COD shipments
• Creating Pickup sheets and Run sheets as per the Route wise
• Segregating the shipments as per the route wise after receiving the shipments from the bags
• Forwarding the RTO / RVP/ Misroute shipments to the Mother hub / Misroute Hub
• Maintaining a neat and clean working atmosphere and taking care of company assets
• Dependency- Pending shipments are put into respective buckets as per the dependency of each department.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

• Vehicle Management and fitness verification on the new vehicle onboarding
• Inbound and outbound operations procurement
• Held daily team huddles to discuss and assign tasks for the day
• Performed daily audits of floor shipments and cross-checked for any missing shipments
• Conducted physical inspections and verified legal documents of vehicles, reporting findings to the manager
• Creating daily roster plans for loaders and unloaders
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.