Love Mehta

• Led 3 client engagements, managed production support, and ensured smooth operations and timely issue resolution as per SLAs
• Streamlined reporting processes, improving efficiency and accuracy.
• Scheduled maintenance and cleanup jobs, ensuring system reliability
• Developed complex, reusable SAS macros
• Curated large datasets by combining information from diverse sources using SAS techniques (e.g., set & merge, joins, SAS-Procs, etc)
• Updated and maintained SAS code, optimizing performance and reliability.
• Synthesized analytical findings into impactful insights.
• Presented insights through visualizations, including BasicTableau dashboards
• Documented processes for clarity and consistency.

Working Environment: Mainframe & Windows(SAS EG, Excel, IBM DB2, Tableau).

• Working on BASE and ADVANCED SAS .
• Successfully imported data from various sources (e.g., CSV, Excel) using Proc Import
• Proficiently performed data joins, unions, and merges using SAS.
• Experience in Reporting ,Data Management ,customer segmentation & analysis of complex data using DATA- step Programming, SAS Procedures, SAS Functions and SAS/Macros.
• Knowledge of SAS STAT procedures like PROC FREQ, PROC MEANS, PROC SUMMARY, PROC TRANSPOSE.
• Knowledge of SAS procedures for creating Graphs and Charts like Proc Gchart, Proc SGPlot , Proc Plot ,Proc Gplot,

• Leveraged first. variable and last.variable techniques to identify the first and last occurrences within sorted data.
• Improved efficiency by automating repetitive tasks using SAS
• Enhanced decision-making by presenting actionable insights to stakeholders.

• Timely delivery different projects at the highest possible quality standard.
• Provides daily status update, complete work assigned on time, takes intiative and provides timely reports as per standard work.
• Manage internal tracking spreadsheets and database to deliver monthly statistics related to rating quality.

• Provided end to end Customer Service
• Responded to Inbound telephone calls from USA & Canada.
• Adhere to established procedure & guidelines while providing quality customer service in order to meet & exceed department standards.