Open To Work
Mary Aloshia Liston
Hyderabad
Work Preference
Summary
Dynamic professional with extensive experience in leading teams to enhance operational efficiency. Recognized for strong communication and problem-solving skills that drive improved customer relationships. Proven track record in streamlining processes to achieve measurable outcomes.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Team Leader
Genpact Pvt Ltd
HYDERABAD
07.2017 - Current
- Led cross-functional teams to improve operational workflows and enhance productivity.
- Implemented process improvements to streamline daily operations and reduce errors.
- Facilitated training sessions to develop team skills and knowledge effectively.
- Coordinated project timelines and resources to ensure timely task completion.
Process Associate
Cognizant
HYDERABAD
08.2016 - 05.2017
- Facilitated reminders for tax obligations, enhancing client compliance rates.
- Managed taxpayer communications to secure timely tax payments from US customers.
- Processed customer inquiries regarding mortgage and tax issues with efficiency.
Customer Service Associate
Concentrix
HYDERABAD
08.2015 - 04.2016
- Addressed complex customer issues with credit cards, achieving effective solutions.
- Guided customers through various credit card-related concerns, enhancing satisfaction.
- Handled inbound calls for credit card inquiries, ensuring timely resolution.
Education
B.com - Commerce
St.Ann's Degree & PG College For Women
Hyderabad03-2015
Skills
- Project management
- Process improvement
- Team leadership
- Project coordination
- Cross-functional collaboration
- Team development
- Operational workflow
- Operational metrics
- Customer relationship management
- Decision making
- Problem solving
- Time management
- Effective communication
- Conflict resolution
Languages
English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Certification
- License to Management(LTM)-Cohort 8
Timeline
Team Leader
Genpact Pvt Ltd
07.2017 - Current
Process Associate
Cognizant
08.2016 - 05.2017
Customer Service Associate
Concentrix
08.2015 - 04.2016
B.com - Commerce
St.Ann's Degree & PG College For Women