Lovekumar Patel
Senior Desktop Support Engineer
Ahmedabad
Summary
Diligent with solid background in troubleshooting and resolving complex technical issues. Developed and implemented efficient support strategies, enhancing system uptime and user satisfaction. Demonstrated expertise in problem-solving and customer service, ensuring seamless operation and user support.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Computer Engineer
Patel InfoTech
04.2017 - 06.2020
- Perform periodic hardware analysis of computer hardware and software using available technology and testing tools.
- Respond to computer related issues and provide technical support.
- Stay up-to-date with the latest technologies and incorporate new technology into existing units.
- Working with Various Operating Systems.
- Repairing of Computers, Printers & Laptops.
Computer Hardware Engineer
Inspirisys Solutions Limited
07.2020 - 12.2023
- 1 Year Field Engineer (Hardware & Domain OS) Support
- 1 Year SBI Site FMS Support & Video Conferencing Support
- 1 Year Tata Motors Nano Plant (Desktop, Laptop, Printer) Hardware Support
- Communicate with clients to resolve the Hardware & Software issues.
- Diagnose Hardware & Software Related Problems.
- Providing technical support for hardware issue.
- Install new systems and technology.
- Setting up hardware and installing and configure software and drivers.
- Installing well-functioning LAN/WAN and other networks.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Offer timely technical support and teach users how to utilize computers correctly.
- Repairing of Computers, Printers & Laptops.
- System and Application management, setup and debugging before passing the system on to other teams for delay management.
- Handling entire network for Company's along with installation and maintenance of Windows XP, Windows 7, Windows 8, Windows 10, Windows 11 and Windows 2021 Server.
- Preparing Daily checklist and weekly Infra call report.
- Managing Projector & Video Conferencing.
- Installation, Configuration and troubleshooting of Microsoft outlook.
- Sound knowledge of M.S. office - Word, Excel, PowerPoint and outlook.
- Install Any Type of Operating System & Antivirus.
- Set up any network and troubleshoot network problems.
- Built and modified computing systems to client specifications.
- Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
Senior Desktop Support Engineer
Microlink Solutions Private Limited
12.2023 - Current
- 6 Months Desktop & Server Suppot At Fivebro Water Services Pvt. Ltd.
- 1.6 Years FMS Support At Fluid Logic Systems Pvt. Ltd.(A Voith Company)
- Assisted in planning and executing large-scale infrastructure upgrades, minimizing disruption to daily operations.
- Implemented security measures to safeguard company data and protect against external threats.
- Providing technical support for hardware issue.
- Set up any network and troubleshoot network problems.
- Install new systems and technology (Operating System).
- Communicate with clients to resolve the Hardware & Software issues.
- Diagnose Hardware & Software Related Problems.
- Server data management
- Server Maintenance
- Streamlined software deployment processes for improved efficiency and reduced downtime.
- VC Handling
- Walking customers through installing applications and computer peripherals.
- Conduct remote troubleshooting
- Installation, Configuration and troubleshooting of Microsoft outlook.
- Sound knowledge of M.S. office - Word, Excel, PowerPoint and outlook.
- Install Any Type of Operating System & Antivirus.
- Streamlined support ticket resolution through effective communication and collaboration with team members.
- Collaborated with cross-functional teams to address complex server issues, resulting in improved system stability.
- Trained junior support engineers in advanced troubleshooting techniques, increasing overall team efficiency.
- Enhanced server performance by implementing efficient troubleshooting and maintenance procedures.
Education
Computer Engineering -
Hasmukh Goswami College of Engineering
01.2018
Certificate in Hardware & Networking - undefined
IANT(Institute of Advance Network Technology)
01.2017
12th Science - undefined
Guru Shri Dharmdasji Maharaj Madhav Vidyalay
01.2014
Skills
Computer Hardware Installation & Maintenance
Certification
Red Hat Certified Specialist in Linux Performance
Red Hat - March 2017
Timeline
Senior Desktop Support Engineer
Microlink Solutions Private Limited
12.2023 - Current
Computer Hardware Engineer
Inspirisys Solutions Limited
07.2020 - 12.2023
Computer Engineer
Patel InfoTech
04.2017 - 06.2020
Certificate in Hardware & Networking - undefined
IANT(Institute of Advance Network Technology)
12th Science - undefined
Guru Shri Dharmdasji Maharaj Madhav Vidyalay
Computer Engineering -
Hasmukh Goswami College of Engineering