Loveleen Kaur
New Delhi
Summary
Accomplished Call Center Trainer at FIS Global Business Solutions India Pvt. Ltd., adept at developing innovative training materials and enhancing communication skills. Successfully onboarded new employees, leveraging adaptability and problem-solving expertise. Delivered impactful presentations, boosting trainee performance by 20%. Proficient in maintaining up-to-date knowledge of company policies and procedures.
Overview
4
4
years of professional experience
Work History
Call Center Trainer
FIS Global Business Solutions India Pvt. Ltd.
GURUGRAM
11.2021 - Current
- Developed training materials for new call center representatives.
- Assisted in onboarding new employees for customer service roles.
- Provided support during training sessions using various learning tools.
- Observed trainees' calls and provided constructive feedback.
- Maintained updated knowledge of company policies and procedures.
Education
12th -
C.B.S.E Board
01.2020
10th -
C.B.S.E Board
01.2018
Skills
- Communication skills
- Problem solving
- Public speaking and presentation skills
- Planner
Areas Of Interest
- Team management
- Quality and compliance
- Client servicing
Personal Information
- Hobbies: Cooking, music, reading
- Date of birth: 23/07/2003
Timeline
Call Center Trainer
FIS Global Business Solutions India Pvt. Ltd.
11.2021 - Current
12th -
C.B.S.E Board
10th -
C.B.S.E Board
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