Results-driven customer service and business development professional with extensive experience in logistics, real estate, and banking sectors. Expertise in managing customer inquiries, resolving shipment and service challenges, and ensuring adherence to service level agreements through seamless collaboration with cross-functional teams. A strong track record in CRM, upselling, cross-selling, and client relationship management has led to consistent achievement of sales targets while enhancing customer satisfaction. Proficient in process improvement and communication, fostering long-term customer trust to drive retention and stimulate business growth.