Lovely Kumari
Bangalore
Summary
Productive Salesforce Consultant with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service— results-focused Project Manager with attention to detail and strong follow-through on systems projects. History of continuously improving and optimizing systems for increased efficiency, functionality, and usability. Expertly matches user requirements and aligns systems with specifications.
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than [Number] years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
12
12
years of professional experience
Work History
Vice President
Goldman Sachs
Bangalore
12.2024 - Current
- Led end-to-end delivery of multiple projects in Natural Language Processing (NLP) and Salesforce, from requirement gathering through deployment and post-go-live support.
- Created interactive analytics dashboards in Salesforce, enabling users to easily monitor and track cases, improving visibility and decision-making.
- Partnered with cross-functional Operations stakeholders to define business needs, align on priorities, and ensure successful adoption of solutions.
- Managed product lifecycle including roadmap planning, execution, and continuous improvement to deliver measurable business impact.
- Oversaw product support and issue resolution, ensuring seamless user experience and operational efficiency.
Associate
Goldman Sachs
Bangalore
12.2020 - 12.2024
- Managed and Resolved Cases includes Creating & Automating Support Processes, Configuring Web-To-Case, Case Que, Assignment Rule, Case Escalation Rule, Workflow Rule on Case Object, Reports for Open Cases, etc.
- Interacted with various business team members to gather the requirements and documented the requirements Interacted with scrum teams at regular intervals and worked in an agile development environment involved working with the service cloud.
- Worked with both standard and custom objects worked on SFDC Configuration as well as administration. Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep. Worked in a test-driven development environment worked with a continuous integration platform.
- Worked with integrating oracle system into salesforce application Created user Roles and Profiles and sharing settings Involved in developing and using HTML templates.
- Used field level security along with page layouts to manage access to certain fields Created Apex classes, visual force pages, triggers.
- Used standard and custom controllers while creating visual force pages to meet the client requirement.
- Designed and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logic to let support organization work more efficiently Migrated data from legacy system to Salesforce.com using Data Loader.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Senior Software Engineer
Sagezza Inc. (now Apexon)
Bangalore
10.2019 - 12.2020
- Client : Goldman Sachs
- Project Abstract
- The Goldman Sachs Group, Inc., is an American multinational investment bank and financial services company headquartered in New York City. It offers services in investment management, securities, asset management, prime brokerage, and securities underwriting. It also provides investment banking to institutional investors.
- FAST stands for Franchise Analytics Strategy and Technology. FAST is a global Team that consists of both Technology and Strategy.
- This FAST DevOps team is a newly formulated team with a vision of optimization and automation of all the manual work that was previously done.
- Contributions
- Involved in Requirement Gathering, Design and Development of workflow solutions and Data Model.
- Development and Modelling Business Process on IBM Blue-works Live platform and IBM BPM V8.5 using process designer.
- Development of Dynamic Web-Service application, JSP applications and Coaches on IBM BPM V8.5.
- Build BPM Coach Views and Lazy loading on screens.
- Created Ajax Services to integrate BPM with Java Components.
- Involved in Peer review for the application built.
- Involved in coordination with internal / external team and client.
Senior Consultant
Virtusa Consulting Services
Bangalore
06.2018 - 08.2019
- Client : Mashreq Bank
- Project Abstract
- The Dubai-based Mashreqbank is the oldest privately owned bank in the United Arab Emirates. Founded as the Bank of Oman in 1967, Mashreq was the first UAE bank to install ATM cash dispensers, the first to issue debit and credit cards and the first to introduce consumer loans. Today Mashreq provides conventional and Islamic personal banking services including deposits, loans and credit cards; conventional and Islamic investment banking services including corporate finance and investment advisory on mergers and acquisitions, initial in public offering and underwriting; conventional and Islamic asset management services including wealth management.
- Corporate Account Opening process eases corporate to open account with Mashreq bank, where in the representative from the respective company can fill in their basic details and submit.After all KYC and back ground checks done by various levels in Mashreq bank, an account is created for the customer. This application helps Mashreq to go online, which in turn reduces the paper work and helps corporate to open account hassle free.
- Contributions
- Involved in Requirement Gathering, Design and Development of workflow solutions and Data Model.
- Development and Modelling Business Process on IBM Blue-works Live platform and IBM BPM V8.5 using process designer.
- Development of Dynamic Web-Service application, JSP applications and Coaches on IBM BPM V8.5.
- Build BPM Coach Views and Lazy loading on screens.
- Created Ajax Services to integrate BPM with Java Components.
- Involved in Peer review for the application built.
- Involved in coordination with internal / external team and client.
Senior Associate Consultant
Infosys
Bangalore
03.2017 - 06.2018
- Client : Telstra Corporation Limited
- Project Abstract
- Telstra Corporation Limited (known as Telstra) is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.
- As part of TC2-Traffic Class 2 implementation, theEnd user has the provision to login to Telstra page and enter his address, based on which available plans in the particular area is shown. End User selects a plan and customizes his product based on his needs in terms of bandwidth required, device installation,etc. He then can schedule a particular day and time when a technician would visit the given address for installation of device.
- Contributions
- Being Offshore BPM Lead, I am responsible for entire BPM Deliverable.
- Involved in Requirement Gathering, Design and Development of workflow solutions.
- Development and Modeling Business Process on IBM Blueworks Live platform and IBM BPM V8.5.5 using process designer.
- Development of Coaches on IBM BPM V7.5,V8.5.5.
- Build and Deployment of IBM BPM process applications and J2SE Application on Non-Production and Production environment.
- Involved in Peer review for the application built.
- Involved in coordination with internal / external team and client.
Senior Software Engineer
Tech Mahindra
Bangalore
02.2015 - 02.2017
- Client: SEBI (Security Exchange Board of India), Mumbai
- Project Abstract
- SEBI desires to implement a comprehensive “Enterprise SEBI Portal” to offer therole and rule-based access to information, andenterprise applications to its employees and intermediaries. Generic BPM engines shall be in place for designing and customizing the workflows as per the SEBI requirements. Process engines shall be in place for modeling and executing the processbased applications including different business rules so as to design the various workflows to cater todifferent business requirements. Both generic and customized workflows should be supported.
- Contributions
- Involved in Requirement Gathering, Design and Development of workflowsolutions and Data Model.
- Development and Modeling Business Process on IBM Blueworks Live platform and IBM BPM V8.5 using process designer.
- Development of Dynamic Web-Service application, JSP applications and Coaches on IBM BPM V8.5.
- Build and Deployment of IBM BPM process applications, J2EE and WebService Application on Non-Production and Production environment.
- Leading team as module Lead.
- Involved in Lead and Peer review for the application built.
- Involved in coordination with internal / external team and client.
- Involved as L3 Support.
Software Engineer
Tech Mahindra
Chennai
02.2014 - 01.2015
- Client: Global Blue, Austria
- Project Abstract
- Global Blue operates one of the world’s biggest and most trusted Tax-Free Shopping networks and provides its customer’s savings on everything they shop abroad at any of Global Blue’s shopping partners.
- Global Blue – TFSFPP project is implemented to provide the infrastructure, Governance, and underpinning ofthe overall strategic principles of agility, reuse, and simplicity of integration of various process modules such as PAY / Debit, MNA, and REX. This project handles both online and offline business activities of Global Blue.
- Contributions
- Involved in Development of workflow solutions.
- Development and Modeling Business Process on IBM Blueworks Live platform and IBM BPM V8.0 using process designer.
- Development of Dynamic Web-Service application, JSP applications and Coaches on IBM BPM V8.5.
- Build and Deployment of IBM BPM process applications and J2SE Application on Non-Production and Production environment.
- Involved in Peer review for the application built.
- Involved in coordination with internal / external team and client.
Education
Bachelor of Engineering - Electronics and Control Engineering
Sathyabama University
Chennai, TN01.2013
Skills
Salesforce Administrator/Business Analyst with 8 years of proven experience and expertise in implementing and administrating CRM and BPM
Organized problem solver with strong technical aptitude and ability to partner with leadership, operations, technology, support, and other important teams to maximize operations and interactions
Stakeholder engagement
Operations management
Customer interaction
Root cause analysis
Business process mapping
Data collection and analysis
Team leadership
Strategic planning
Coaching and mentoring
Decision-making
Process improvement
Results-driven
Negotiation and persuasion
Training and mentoring
Risk management
Critical thinking
Business development
Presentations
Recruiting and hiring
Staff development
Complex Problem-solving
Budget oversight
Performance monitoring
Client relationship building
Staff training
Staff recruiting and retainment
Lead generation
Relationship building
Resource allocation
Product demonstrations
Customer service
OKRs and kpis
Performance metrics analysis
Customer education
CRM software
Verbal and written communication
Recruiting and interviewing
Business growth and marketing strategies
Cross-functional team leadership
Program management
Performance improvement
Project management
Report preparation
Administrative support
Growth planning
Business planning
Technical support
Accomplishments
- Received “Bravo “and “SPOT Excellence “Awards from Tech Mahindra for my contribution towards the organization and project.
- Received 2 “Insta Awards” from Infosys for my contribution towards the organization and project.
- Contributions
- Involved in Requirement Gathering, Design and Development of workflow solutions and Data Model.
- Development and Modelling Business Process on IBM Blue-works Live platform and IBM BPM V8.5 using process designer.
- Development of Dynamic Web-Service application, JSP applications and Coaches on IBM BPM V8.5.
- Build BPM Coach Views and Lazy loading on screens.
- Created Ajax Services to integrate BPM with Java Components.
- Involved in Peer review for the application built.
- Involved in coordination with internal / external team and client.
- The Goldman Sachs Group, Inc.,is an American multinational investment bank and financial services company headquartered in New York City
Timeline
Vice President
Goldman Sachs
12.2024 - Current
Associate
Goldman Sachs
12.2020 - 12.2024
Senior Software Engineer
Sagezza Inc. (now Apexon)
10.2019 - 12.2020
Senior Consultant
Virtusa Consulting Services
06.2018 - 08.2019
Senior Associate Consultant
Infosys
03.2017 - 06.2018
Senior Software Engineer
Tech Mahindra
02.2015 - 02.2017
Software Engineer
Tech Mahindra
02.2014 - 01.2015
Bachelor of Engineering - Electronics and Control Engineering
Sathyabama University