Summary
Overview
Work History
Education
Skills
Certification
Timeline
lovely maurya

lovely maurya

Hotelier
Siddharthnagar

Summary

Hospitality professional with proven track record in hotel management and ownership. Known for optimizing operations and enhancing guest experiences. Focused on team collaboration and achieving results, with reliability and adaptability in dynamic environments.

Developed strong leadership and operational management skills in hospitality environment. Proficient in financial oversight, team leadership, and guest satisfaction. Seeking to transition into new field where these transferable skills can drive success and innovation.

Professional in hospitality management with focus on elevating customer experiences and operational efficiency. Proven ability to lead teams, enhance service quality, and adapt to changing business needs. Strong skills in financial oversight, strategic planning, and guest relations. Known for reliability, flexibility, and achieving consistent results through effective collaboration.

Coordinated Job Title with more than Number years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.

Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

1
1
year of professional experience
1
1
Certification
1
1
Language

Work History

Hotelier

Food &Beverage
05.2024 - Current
  • Greeted guests warmly to foster welcoming environment.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Supported cost control measures by accurately tracking inventory levels and minimizing waste through proper portioning practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Streamlined operational processes for increased efficiency, resulting in reduced overhead costs.. .

Education

B. S. C Persuing - Sience

G. A . V Inter College, Barhni Siddharthnagar

Skills

Guest service

Certification

Personality depelopment

Timeline

Personality depelopment

03-2025
Hotelier - Food &Beverage
05.2024 - Current
G. A . V Inter College - B. S. C Persuing, Sience
lovely mauryaHotelier