LOVELY P SERA
Customer service/Inbound Sales Representative
Bangalore
Summary
Experienced with customer engagement, communication, and problem-solving. Utilizes persuasive communication to connect with clients and understand their needs. Knowledge of sales strategies and techniques that drive customer satisfaction and retention.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Support/Inbound Sales Representative
Accenture
09.2023 - Current
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Installs software and necessary applications for workflow.
- Support the project team, as needed, tracking tasks and reporting progress.
- Performs successful and timely execution of tasks related to new projects.
Technical Analyst / Technical Support Associate
Deloitte Consulting
12.2021 - 04.2023
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Installs software and necessary applications for workflow.
- Support the project team, as needed, tracking tasks and reporting progress.
- Performs successful and timely execution of tasks related to new projects.
Talent Acquisition Specialist
M17 Entertainment, LIVIT
01.2020 - 12.2021
- Source potential candidates through online channels
- Recruiting talents for the application around the world. (e.g. social platforms and professional networks)
- Coordinate with hiring managers to identify staffing needs
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews
- Foster long-term relationships with past applicants and potential candidates
- Follow up with leads to fill and sign contracts.
Technical Support Engineer
Dxc Technology
01.2019 - 12.2019
- Provide through support and problem resolution for customers
- Maintain composure and patience in face of difficult customer situation
- Build and maintain successful relationship with service providers, dealers and consumers
- Train new employees and explain the protocol clearly and efficiently
- Assist management with scheduling, service protocol improvements, and quality assurance
- Managed base level IT support to consumer clients
Education
Undergraduate -
Reshmi International School And College
01.2011 - 01.2013
Mechanical Engineer -
Insitute of Management And Engineering
Delhi 01.2013 - 01.2018
Skills
- Writes clearly
- Good communication skills
- Leadership skills
- Mentoring
Personal Information
Date of Birth: 06/20/95
Awards
- Inter collegiate cultural fest
- Participated at Habbaton (college fest)
- Winner at solo singing
- Winner at group singing
- State level volleyball athlete
- Inter school athlete winner
Timeline
Customer Support/Inbound Sales Representative
Accenture
09.2023 - Current
Technical Analyst / Technical Support Associate
Deloitte Consulting
12.2021 - 04.2023
Talent Acquisition Specialist
M17 Entertainment, LIVIT
01.2020 - 12.2021
Technical Support Engineer
Dxc Technology
01.2019 - 12.2019
Mechanical Engineer -
Insitute of Management And Engineering
01.2013 - 01.2018
Undergraduate -
Reshmi International School And College
01.2011 - 01.2013
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