Sketching, painting
Lovely Shukla
Key Account Manager (international Sales)
Surat
Summary
Dynamic and results-oriented Key Account Manager with more than 3 years of experience bridging the gap between innovative technology solutions and client success on a global scale. Renowned for delivering impactful product demonstrations that showcase value and align with client objectives, driving engagement and trust. Expertise spans the entire sales lifecycle, including lead qualification, persuasive negotiations, hands-on product trials, and seamless implementation of complex software systems. Skilled at cultivating strong international relationships, delivering tailored solutions, and consistently exceeding growth targets. Passionate about creating meaningful customer experiences and enabling long-term success through strategic collaboration and innovation.
Overview
2025
2025
years of professional experience
4
4
Languages
Work History
Key Account Manager
Uffizio
01.2024 - Current
- Full Sales Cycle Management: Managed all aspects of the sales cycle for international clients, from lead qualification and discovery calls to contract negotiation, closing deals, and post-sale account management.
- Telematics Industry & Fleet Management Industry Expertise: Leveraged strong knowledge of the telematics industry, including both hardware (GPS devices, sensors, tracking systems) and software (data analytics, fleet management solutions) to provide clients with complete, integrated solutions. Serve as a trusted advisor to clients, offering consultative sales based on the entire product ecosystem.
- Lead Generation & Qualification: Used advanced sales lead generation tools such as Snov.io, Apollo, Wiza, and Hunter to find and qualify high-potential leads in global markets. Conduct thorough prospecting and research to assess clients' needs and match them with the right product offerings.
- Achieving consistent growth in both new business and long-term client relationships by using HubSpot CRM to prioritize leads and track interactions in real-time.
- Product Demonstrations & Trials: I conduct live software demonstrations and walk clients through the software's components of the telematics systems to illustrate the value and efficiency of integrated solutions. Assist clients throughout product trials, ensuring they understand the full functionality and value proposition of both hardware and software.
- Contract Negotiations & NDA Management: Negotiating and finalizing NDAs, contracts, and pricing terms for international clients. Ensuring compliance with legal requirements while fostering strong, mutually beneficial relationships.
- Cross-functional Collaboration: Working closely with product teams to tailor solutions based on customer needs, providing insight into the combined software-hardware offerings. Collaborate with marketing and customer support to ensure smooth product trials and implementations.
- Revenue Growth: Contributed to a an increase in international sales by successfully managing relationships with existing clients and generating new business through targeted lead generation and sales strategies. Achieved 53% of the set target in the first year, showcasing strong early performance and growth potential.
- Customer Success & Retention: Providing ongoing post-sale support, ensuring seamless onboarding and high client satisfaction, contributing to a high customer retention rate.
- Market Research & Competitive Analysis: Continuously monitoring industry trends and competitor offerings in the telematics space, leveraging this data to develop competitive sales strategies.
- Multilingual Client Management: Effectively managed clients across various languages and regions, overcoming language barriers to drive conversions. Demonstrated adaptability and cultural sensitivity, ensuring clear communication and fostering strong relationships regardless of language differences.
Business Development
DHANDHAA B2B ECOMMERCE PLATFORM
10.2022 - 12.2023
- Dhandhaa B2B had an association with the SHOPDECK company where in the company was liable to provide them clients on boarded to their platform at an exchange of a fixed revenue rate on per client conversion
- Developed a growth strategy focused both on financial gain and customer satisfaction
- Conducted research to identify new markets and customer needs
- Arranged business meetings and presenting the company's plan with prospective clients
- Gave them a proper knowledge of digital marketing strategy which the company uses to develop the business efficiency.( Explanation on running ads, social campaigns, content creation etc)
- Promoted the company's products/services addressing or predicting clients' objectives
- Prepared sales contracts ensuring adherence to law-established rules and guidelines
- Kept records of sales, revenue, invoices etc
- Provided trustworthy feedback and after-sales support
- Built long-term relationships with new and existing customers
- Successfully achieved the project target within the initial months, onboarding 17 clients through outbound leads with a 70% conversion rate."
Product Manager
DHANDHAA B2B ECOMMERCE PLATFORM
09.2022 - 04.2023
- Created and developed product plans, roadmaps and strategies to align with corporate while collaborating with internal stakeholders to leverage financial, technical, and operational resources
- Developed and managed product roadmaps with a focus on customer-centricity
- Conduced user research and market analysis to identify customer and market needs and requirements
- Defined product requirements and customer use cases
- Developed product plans and ensure alignment with overall company strategy
- Worked with stakeholders to prioritize and refine customer requirements
- Collaborated with team leads to ensure product solutions are properly scoped and delivered
- Lead cross-functional teams in product development process and customer journey mapping
- Defined product success metrics and monitor performance
- Analyzed customer feedback and develop strategies for improvement
- Identified and shared best practices with product, marketing and other teams
- Proactively conducted industry studies and competitive analysis to develop insights and strategies for product development
- Stayed abreast of industry and market trends to identify and capitalize on opportunities for product innovation and growth
- Defined and executed A/B and multivariate tests to evaluate product performance and improve upon customer experience
- Adapted project management and agile practices to maximize team efficiency while ensuring on-time product delivery
Customer Relationship Manager
Ras Media And Entertainment pvt ltd
06.2022 - 08.2022
- Expanded Client Base & Sales Growth: Successfully built relationships with new clients, growing the customer base by acquiring over 40 clients within the first two months . Effectively sold annual memberships, contributing to increased revenue and long-term customer retention.
- Customer Satisfaction & Retention: Monitored and maintained high customer satisfaction ratings by proactively addressing concerns, resolving issues efficiently, and ensuring a positive customer experience.
- Customer Service Leadership: Managed and led customer service and support teams, developing strategies to handle customer complaints related to products and services, improving overall service quality.
- Strategic Customer Communications: Oversaw customer interactions regarding new products and services, ensuring clear, effective, and engaging communication to drive interest and sales.
- Sales & Marketing Collaboration: Worked closely with marketing and sales teams to personalize customer interactions, aligning sales strategies with customer needs and preferences.
- Customer Loyalty & Engagement: Implemented initiatives to reinforce customer loyalty, enhance satisfaction, and encourage repeat business.
- Social Media Engagement: Utilized social media platforms to engage with customers, promote brand awareness, and build relationships that translated into increased sales and customer retention.
- Competitive Market Awareness: Maintained a strong understanding of industry competitors, allowing for strategic positioning of products and services to attract and retain customers.
- Sales Incentives & Performance: Experienced in working within sales incentive programs, leveraging rewards and commission structures to drive motivation and achieve sales targets
Internship Student
Avadh Utopia
12.2020 - 03.2021
- Successfully completed a 4-months internship in all four major departments of the hotel.
- Gained hands-on experience across various hotel operations.
- Received an appraisal certificate as recognition for outstanding performance and dedication from all four departments.
Freelancer Makeup Artist
Own Business
01.2017 - 07.2019
- Worked as a professional freelance makeup artist for fashion shows, weddings, and commercial shoots.
- Built a strong client base of 100-200 clients within a span of one year.
- Provided makeup services for high-profile events, including fashion shows, weddings, and commercial shoots.
- Demonstrated expertise in diverse makeup styles, catering to various industry needs.
Intern
Shree Laxmi Engineering Company
- 2 months of internship in Operation department
Education
Bsc - hospitality and hotel administration
Institute of Hotel Management Shimla
Shimla 01.2019 - 2022.01
BBA - Marketing
Navnirman Institute
Surat 01.2016 - 2019.01
Secondary and higher secondary school commerce certificate - Schooling
Lancers Army School
Surat 01.2014 - 2016.01
Skills
Account Management, Adaptability, Sales tactics, Time Management, Interpersonal Skills, Sales Expertise, Negotiation, Communication, Presentation Skills, Customer Relationship Management, Product demonstration, IT support, CRM software
Accomplishments
- Recognized as a Consistent Performer for three consecutive months in the current organization, reflecting dedication and excellence.
- 4 Appraisal Letters by the head of department during internship.
- Selection in the State level basketball and volleyball tournament.
- 1st position in the Kala Bharti National Level Handwriting Competition.
Interests
Coffee cupping
Travel Journaling
Reading blogs about the fashion industry
Basketball
Travelling
Brew tasting
Timeline
Key Account Manager
Uffizio
01.2024 - Current
Business Development
DHANDHAA B2B ECOMMERCE PLATFORM
10.2022 - 12.2023
Product Manager
DHANDHAA B2B ECOMMERCE PLATFORM
09.2022 - 04.2023
Customer Relationship Manager
Ras Media And Entertainment pvt ltd
06.2022 - 08.2022
Internship Student
Avadh Utopia
12.2020 - 03.2021
Bsc - hospitality and hotel administration
Institute of Hotel Management Shimla
01.2019 - 2022.01
Freelancer Makeup Artist
Own Business
01.2017 - 07.2019
BBA - Marketing
Navnirman Institute
01.2016 - 2019.01
Secondary and higher secondary school commerce certificate - Schooling
Lancers Army School
01.2014 - 2016.01
Intern
Shree Laxmi Engineering Company
Similar Profiles
Kartikkumar DesaiKartikkumar Desai
DevOps Team Lead at Uffizio India Software Consultants Pvt. Ltd.DevOps Team Lead at Uffizio India Software Consultants Pvt. Ltd.
Ankita DesaiAnkita Desai
Technical Trainer at Uffizio India Software Consultants Private LimitedTechnical Trainer at Uffizio India Software Consultants Private Limited
Suchita DesaiSuchita Desai
International Business Development Manager at Uffizio India Software Consultants P LtdInternational Business Development Manager at Uffizio India Software Consultants P Ltd