Lovely Singh
Technical Support Analyst
Patna
Summary
At Yeager Pharmaceuticals Pvt Ltd, I excelled as a Technical Support Analyst, mastering remote and technical issue analysis while enhancing customer satisfaction. My proactive approach and empathetic communication fostered strong client relationships, significantly improving resolution efficiency. Skills in application support and troubleshooting methods were pivotal in my achievements. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Support Analyst
Yeager Pharmaceuticals Pvt Ltd
09.2023 - Current
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Improved customer satisfaction by providing timely and accurate technical support to endusers.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Developed strong relationships with customers through consistent follow-up on open tickets and proactive communication around known issues or outages.
Education
Master of Computer Applications -
College Of Commerce,Arts And Science
Patna,Bihar 04.2001 -
Bachelor of Computer Applications -
Govt.Girl's College, Gulzarbagh
Patna, India 04.2001 -
Intermediate Certificate -
Govt.Girl's College,Gulzarbagh
Patna, India 04.2001 -
Matric -
Arya Kanya U.M Vidyalaya
Patna, India 04.2001 -
Skills
Remote Support
Certification
Software Testing
Timeline
Technical Support Analyst
Yeager Pharmaceuticals Pvt Ltd
09.2023 - Current
Software Testing
02-2023
Master of Computer Applications -
College Of Commerce,Arts And Science
04.2001 -
Bachelor of Computer Applications -
Govt.Girl's College, Gulzarbagh
04.2001 -
Intermediate Certificate -
Govt.Girl's College,Gulzarbagh
04.2001 -
Matric -
Arya Kanya U.M Vidyalaya
04.2001 -
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