LOVEMEET SHARMA
MIS EXECUTIVE
KOLKATA,WB
Summary
MIS Executive with an experience of 2+ years of scheduling, planning, creating and managing secure information systems. Proactively monitoring data retention practices to comply with organizational and regulatory mandates. Preparing Stacks and reporting yearly rating of the employees to the organization .
Preparation of incentives files and other reports as required by the management.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
MIS Executive
WIPRO LIMITED
Kolkata, West Bengal
12.2020 - Current
- Handling a team of WFM professionals to deliver as per Service Level Agreement
- Planned and led administration of management information system for achieving threshold-level performance.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering KPI data.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Improved revenue growth by effective employee engagement and KPI management.
Subject Matter Expert
WIPRO LIMITED
Kolkata, West Bengal
07.2020 - 12.2020
- Monitored and tracked user progress to identify improvement opportunities.
- Conduct team meetings to resolve any issues within the team
- Providing coaching and feedback to team members
- Sending regular product and process changes email to associates.
- Handling escalations effectively and monitoring the quality of work.
- Driving performance and minimizing the product and process gap.
Customer Service Executive
Wipro Limited
Kolkata, West Bengal
07.2019 - 07.2020
- Provided primary customer support to internal and external customers.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
Senior Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
Kolkata, West Bengal
05.2017 - 07.2019
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Conducted surveys to determine customer opinion of products and services.
Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
Kolkata, WEST BENGAL
09.2015 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated interactions between associates and customers to assess personnel performance.
- Provided primary customer support to internal and external customers.
Education
B.Com (Hons) - Accountancy And Finance
University of Calcutta
Kolkata 08.2011 - 08.2015
Higher Secondary - Commerce
National High School
Kolkata 06.2010 - 07.2011
Secondary Education - Commerce
National High School
Kolkata 01.2008 - 05.2009
Skills
Knowledge of MS Office Tools
Additional Information
ACHIEVEMENTS AND AWARDS
- Super Talented Achiever Award from Concentrix Daksh Services India Pvt. Ltd for Q1 2018
- Super Talented Achiever Award from Concentrix Daksh Services India Pvt. Ltd for Q3 2018
- Best Customer Service Award from Wipro Limited.-2019
- Best WFM Team Award 2020-Wipro Limited
- Best WFM Team Award 2021-Wipro Limited
- Best MIS Team Award 2022- Wipro Limited
- 5 Habits Champion Award - Jan 2022 -Wipro Limited
- 5 Habits Champion Award - May 2022-Wipro Limited
- 5 Habits Champion Award- Nov 2022- Wipro Limited
Timeline
MIS Executive
WIPRO LIMITED
12.2020 - Current
Subject Matter Expert
WIPRO LIMITED
07.2020 - 12.2020
Customer Service Executive
Wipro Limited
07.2019 - 07.2020
Senior Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
05.2017 - 07.2019
Customer Service Executive
Concentrix Daksh Services India Pvt Ltd.
09.2015 - 05.2017
B.Com (Hons) - Accountancy And Finance
University of Calcutta
08.2011 - 08.2015
Higher Secondary - Commerce
National High School
06.2010 - 07.2011
Secondary Education - Commerce
National High School
01.2008 - 05.2009
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