LOVEPREET SINGH

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Reduced operational risks while organizing data to forecast performance trends.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Handling a store of 2400 sq. ft. with manpower of 14 team members.

Looking For Store Standard.
Work on P&L, Store exp.
Handling Team & Motivate. Work On Store Activity.
Work On Star Audit, Food Safety Audit & Pep Audit.
To focus on Customer Service, Inventory Management, Store cleanliness, Store Displays, Product stocking, Customer complaints, Processes and Shrinkage of the store.
Responsibility of Sales Target achievement, Inventory management, Floor Management, People Management and Completing the task floated by Senior Management.
Working on Sales & Inventory reports of the store.
Handling customer complaints and providing proper resolution for the same. Also insuring the best customer service on the floor.
Adhering to Best Retail Standards such as.
Staff (grooming, look, morale, punctuality)
Admin (cash deposit, compliance to local laws)
Product (display, re-ordering, Shelf Availability)
Ambience (housekeeping, Visual Merchandising , layout, show window, focal points

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.