Summary
Overview
Work History
Education
Skills
Languages
Listening Music
Timeline
Generic
LOVEPREET SINGH

LOVEPREET SINGH

Corporate Finance Sector
LAKHIMPUR KHERI

Summary

Proven Branch Manager with a track record of enhancing customer satisfaction and exceeding sales targets at SK Finance Ltd. Leveraged strong relationship-building and branch operations management skills to boost productivity and achieve significant growth. Excelled in coaching and mentoring teams, fostering a culture of excellence and continuous improvement. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Highly detail-oriented and professional [Job Title] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

7
7
years of professional experience

Work History

Branch Manager

SK Finance Ltd.
03.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Engaged employees in business processes with positive motivational techniques.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Resolved various issues impacting sales management and business operations.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Recovery Manager

Shriram Finance Ltd
09.2017 - 07.2023
  • Collaborated with cross-functional teams to identify opportunities for process improvements, reducing operational inefficiencies in the recovery department.
  • Proactively addressed escalated situations involving complex or high-value accounts, securing favorable outcomes for the organization without compromising customer goodwill.
  • Reduced employee turnover by fostering a supportive work environment that encouraged professional growth and development within the branch recovery team.
  • Achieved optimal staffing levels by actively recruiting top talent, ensuring consistent delivery of exceptional results despite fluctuations in workload or market conditions.
  • Championed best practices in collections by sharing knowledge across branches, contributing to overall organizational success in debt recovery efforts.
  • Monitored portfolio performance regularly to ensure proactive management of at-risk accounts and minimize losses.
  • Managed a high-performing team of collectors, providing coaching and guidance to achieve branch targets consistently.

Education

Bachelor of Arts - Education, ENGLISH LITERATURE

C S J M UNIVERSITY KANPUR
UTTAR PRADESH
04.2001 -

No Degree - Computer Baise

AXIS INDIA COMPUTER EDUCATION
Lakhimpur, India
04.2001 -

Skills

Customer Service

Branch Operations Management

Relationship Building

Relationship building and management

Sales Development

Coaching and Mentoring

Employee Development

Business development expertise

Performance Reviews

Team Player

Customer Relationships

Staff Management

Work Prioritization

Business Development

Decision-Making

Team Supervision

Operational Reports

Staff Supervision

Sales management

Excellent work ethic

Sales professional

Cash handling expertise

Strong team-builder

Languages

Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Punjabi
Bilingual or Proficient (C2)

Listening Music

I enjoy music and I listen it every single day. There are a lot of different styles of music for you to choose and enjoy. If I am in good mood, I prefer to listen some energy rock music that keep me happy and full of power. If I am tired, I chose some calm, relaxing songs.

Timeline

Branch Manager

SK Finance Ltd.
03.2024 - Current

Branch Recovery Manager

Shriram Finance Ltd
09.2017 - 07.2023

Bachelor of Arts - Education, ENGLISH LITERATURE

C S J M UNIVERSITY KANPUR
04.2001 -

No Degree - Computer Baise

AXIS INDIA COMPUTER EDUCATION
04.2001 -
LOVEPREET SINGHCorporate Finance Sector