LOVIKA BAJAJ
MBA FINANCE
New Delhi
Summary
A multi-faceted professional with expertise in understanding operational & frontline nature of Asset and Sales job and prioritizing various tasks & deliverables as required by customers & management, aiming for senior level assignments in Mid & large Corporates Facilities like letter of credit, Packing Credit Loan in Foreign currency, Bank Guarantee, Overdraft against Fixed Deposits, Pledge, Out Rate Purchase of Gold and Silver, Gold Metal Loan for Gold jewellery Manufacturers, Project Funding for Green and Brown Field, Foreign Bill Discounting LC Backed for exporters
Overview
17
17
years of professional experience
Work History
Assistant Vice President (Business Banking Group)
HDFC Bank
09.2022 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Undertaken Credit Risk Rating involving financial, managerial, business and conduct evaluation of the borrowers under Large & Mid Corporate rating models pertaining to different industries.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Independent post-sanction monitoring ( including renewal/review ) of portfolio of corporate accounts of around Rs.1000 Crores at Mid Corporate.
- Appraisal and Recommendation of loan proposals of Mid & Large corporate borrowers based on financial, business and industry analysis.
- Legal Documentation and disbursement of sanctioned loans as per bank guidelines.
- Building and maintaining relationships with potential and current customers.
Associate Director Mortgages
Standard Chartered Bank
Mumbai
04.2021 - 08.2022
- Led teams of up to Number personnel, supervising daily performance as well as training and improvement plans.
- Established strong relationships with Branch Banking and Private Banking units, for creating Mortgage Business from the units in Mumbai.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the bank.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints for Mumbai vertical.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Team Manager in Premium Banking
Standard Chartered Bank
Mumbai
07.2019 - 03.2021
- Developed performance measurement strategies, identifying areas for improvement with the team size of 45 team members and they are managing Pan India assets and other retail banking businesses for Premium Banking Unit.
- Facilitated meetings to communicate team performance goals and results.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Senior Relationship Manager
Standard Chartered Bank
04.2016 - 06.2019
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed customized financial strategies for clients by thoroughly analyzing their current situations, goals, and risk tolerance levels.
Relationship Manager
Standard Chartered Bank
12.2012 - 03.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Manager - Personal Loans
Standard Chartered Bank
04.2010 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Business Development Manager (Level 7) (Personal Loans)
Standard Chartered Bank
New Delhi
04.2009 - 03.2010
- Generated new business with marketing initiatives and strategic
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers
Business Support Coordinator
Standard Chartered Bank
New Delhi
04.2008 - 03.2009
- Enhanced profitability Number% through careful expense management modifications.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
Senior Sales Officer (Phone Banking)
Standard Chartered Bank
New Delhi
12.2007 - 03.2008
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Collaborated with cross-functional teams to develop innovative strategies and improve overall sales
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
Education
MBA - Finance
Amity University
08.2014 - 6 2016
B.A. - History Hons
Delhi University
08.2004 - 6 2007
Skills
Facility assessment for Mid & Large corporate
Portfolio management for Mid & Large corporate
Relationship management for Mid and Large corporate
Analyzing financial reports
Assessment of various working capital facilities
Identifying all the risk factors and its various dimensions
Team Management
Retail and Commercial Banking
Key Result Areas
- Spearheading entire functions of acquiring, developing and maintaining an existing portfolio of clients and achieving maximum revenue within acceptable risk profile requirements
- Developing competency in team for implementing strategies towards enhancing business volumes, setting up processes and increasing profitability
- Analyzing that new acquired accounts are active & ensuring billed business target is achieved
- Emerging forecasts, financial objectives and business plans; assessing the local market conditions to identify current & prospective sales opportunities
- Providing advisory services to corporate & high net-worth customers on funds management, identifying potential payment defaults, servicing & monitoring the customers different requirements
- Addressing the financial requirements, designing & creating structured notes, evaluating risk return, constraints as well as the horizon
- Generating profitability through investment business as well as planning activities so as to achieve the targets
- Analyzing new financial products and making purchasing recommendations
- Determining client needs and offering customized solutions
- Engaged in onboarding new corporate relations for different banking needs
- Sourcing new relationships from corporates for employees' accounts
- Maintaining excellent professional relations with clients to generate avenues for additional business & apprising about the statutory & regulatory aspect of the FEMA, RBI for Internal Trade & Finance operations
- Ensuring that the client's requirements are satisfactorily met with high service standards, building relationships with SME & large corporate through effective client servicing
- Monitoring performance of the client's financial performance & consistently steering for an opportunity to expand wallet share of the customer base.
- Adding value to business by building opportunities to cross-sell products entailing treasury solutions, liabilities, debt capital market solutions, syndications, corporate advisory, investment banking, corporate finance
Training
- Seminars for Risk Management, Insurance Planning, Investment, Tax, Retirement Planning with Employee Benefits organized by ICFP.
- Certificate in Large and Medium Corporate Lending by Crisil.
- Certificate in Finance and Non-Finance Executives Training by KPMG.
- Pursuing CMA from The Institute of Cost Accountants of India 2024 batch
Languages
English
Beginner (A1)
Punjabi
Elementary (A2)
Hindi
Intermediate (B1)
Timeline
Assistant Vice President (Business Banking Group)
HDFC Bank
09.2022 - Current
Associate Director Mortgages
Standard Chartered Bank
04.2021 - 08.2022
Team Manager in Premium Banking
Standard Chartered Bank
07.2019 - 03.2021
Senior Relationship Manager
Standard Chartered Bank
04.2016 - 06.2019
MBA - Finance
Amity University
08.2014 - 6 2016
Relationship Manager
Standard Chartered Bank
12.2012 - 03.2016
Manager - Personal Loans
Standard Chartered Bank
04.2010 - 12.2012
Business Development Manager (Level 7) (Personal Loans)
Standard Chartered Bank
04.2009 - 03.2010
Business Support Coordinator
Standard Chartered Bank
04.2008 - 03.2009
Senior Sales Officer (Phone Banking)
Standard Chartered Bank
12.2007 - 03.2008
B.A. - History Hons
Delhi University
08.2004 - 6 2007