Summary
Overview
Work History
Education
Skills
Profile Summary
Social Media Presence
Accomplishments
Certification
Timeline
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Lovina Anthony

Lovina Anthony

Leadership and management within the realm of learning and development, training and placement delivery, customer experience, and product and technology.
Pune

Summary

Seasoned Learning & Development Leader | Certified PoSH Consultant | Driving Strategic Growth & Empowerment Initiatives for Organizational Excellence


Mission: Empowering teams to impact their future by walking with them towards a better life

Vision: Driving strategic L&D and HR initiatives to enhance personal & professional advancement in the pursuit of organizational objectives

Key Achievement: Delivered specialized training programs across multiple sectors of BFSI, IT-Software, Retail, Hospitality, Auto, Logistics - PAN India

Respect and Leverage Human Capital: Motivated, mentored, and led a talented workforce; expertise in building and motivating large teams that well exceed corporate expectations.

An established professional with over 21 years of experience in Learning and Development, Product and Service (Training and Placement) Delivery, Operations Managementand Customer(Learner) Experience.

A certified PoSH Consultant | PoSH Expert | Certified PoSH Trainer

Overview

21
21
years of professional experience
5
5
Certifications
3
3
Languages

Work History

President

EduBridge Learning Pvt. Ltd.
1 2014 - Current
  • Currently leading 4 teams at EduBridge – Learning & Development, Training and Placement Delivery, Operations and Customer Experience teams - 8 direct reports and over 100 indirect reports as an Excellence Ambassador
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
  • Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Managed financial, operational and human resources to optimize business performance.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Spearheaded development and implementation of distributed organizational structure to increase efficiency.
  • Led operational team in development, rollout, and management of new product lines.
  • Cultivated company-wide culture of innovation and collaboration.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Designed employee development programs that enhanced skill sets while retaining top performers.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Directed change management initiatives that aligned employees with evolving business objectives.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Center Manager

Majors Group – Golden Stables
5 2009 - 4 2010
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Assisted in recruiting, hiring and training of team members.
  • Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
  • Implemented cost-saving measures to reduce operational expenses while maintaining high-quality services for clients.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
  • Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.

Senior Trainer and Quality Consultant

Aegon Religare Life Insurance Company Ltd.
11.2010 - 03.2011
  • Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
  • Established and maintained quality control standards.
  • Supervised completion of exams and sent results to testing headquarters.
  • Designed customized learning solutions, addressing diverse learning styles and needs within the workforce.
  • Stayed current with industry trends and best practices, ensuring continuous relevance of training content.
  • Arranged meeting spaces and supporting materials for each class.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Aligned learning objectives with organizational goals, driving increased productivity and business results.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed assessment tools to measure individual learner progress and demonstrate overall program success.

Sales Manager

Synergy Building Systems
04.2008 - 04.2009
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Relief Team Manager

J. P. Morgan Chase
01.2005 - 03.2008
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Facilitated meetings to communicate team performance goals and results.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led employee relations through effective communication, coaching, training, and development.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.

Customer Service Associate

Intelenet Global Services
03.2004 - 12.2004
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.

Customer Service Associate

3 Global Services
07.2003 - 02.2004
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Commerce - Accounting And Finance

Mumbai University
Mumbai, India
04.2001 -

Skills

Learning & Development

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Profile Summary

Passionate about fostering growth and empowerment, I am a seasoned professional with over 21 years of diverse experience spanning Learning & Development, Product & Service Delivery, Operations Management, and Customer Experience enhancement. As a certified PoSH Consultant, PoSH Expert, and Certified PoSH Trainer, I bring specialized expertise to champion a culture of safety and inclusivity in the workplace.

My mission is clear: to empower teams to shape their destinies by guiding them towards a brighter future. With a vision focused on driving strategic Learning & Development and Service Delivery initiatives, I am dedicated to fostering personal and professional advancement in alignment with organizational objectives.

Throughout my career, I have delivered impactful training programs through direct-to-consumer and business-to-business partnerships, leveraging both online and classroom modalities across a spectrum of industries including Technology, BFSI, IT-Software, Retail, Hospitality, Auto, and Logistics, on a nationwide scale.

Rooted in authentic human connection, I believe in the power of relationships to ignite growth and unlock the full potential of individuals and teams. Whether I'm designing transformative learning experiences, analyzing metrics to drive business results, or collaborating with fellow professionals, my journey is guided by a relentless commitment to learning, innovation, and excellence.

Social Media Presence

https://www.linkedin.com/in/lovina-anthony-bb0b3597

https://twitter.com/lovinaanthony

https://www.facebook.com/lovina.anthony

Accomplishments

  • Led the successful launch of the first-ever Loyalty Program at EduBridge called “The ELITE Learner’s Club” on January 26th 2023. From ideation to development through successful execution, created a gamified experience (https://www.edubridgeindia.com/refer-and-earn) to promote loyalty among learners.
  • Merging the latest technology, pedagogy, and services, successfully led EduBridge to create an immersive learning experience– anytime and anywhere with its online learning portal www.edubridgeindia.com. Led a team of UI/UX designers, front-end and back-end developers, and testers to successfully move to an online training business.
  • Pioneered the special initiative “GuruSchool” - The Premier Train The Trainer School in India that focuses on developing trainers across Tier 2 & 3 cities; Holding TTT (Train The Trainer) certification courses and empowering young talent; certified 2000 professionals to date
  • Successfully led the initiative “School of Coding and Creating Digital Academies” – special centres (12 centres across India) that focus on providing high-end technical IT courses to students, especially women in Tier 2 and Tier 3 cities.
  • Strategy architect credited with the implementation of Training & Development initiatives to capitalize on organizational growth opportunities; formulating budgets and ensuring the completion within the defined cost parameters with maximum ROI
  • Successfully implemented and managed L&D framework for organizations across various industries and delivered the programs
  • Displayed competency in Instructional Designing and Content Development for in-house programs, government projects and corporate projects
  • Designed and developed in-house Learning Management Systems to drive consistency in the delivery of Training across India – creating facilitators out of trainers
  • Comprehensive knowledge and understanding of best training program practices that focus on Student/Trainer Identity values, learner-centred values and Community Centered values using the 3 Ps concept – Personality, Professionalism and Proficiency
  • Proficient in leading talent management, leadership development, career planning and succession planning for improving the competence of the workforce
  • Team-based management style coupled with excellent relationship management, analytical, leadership, decision-making, problem-solving & organizational skills

Certification

PoSH Consultant

Timeline

PoSH Consultant

01-2022

PoSH Expert

01-2022

Certified PoSH Trainer

01-2022

Certified Master Trainer from RASCI – NSDC, NASSCOM SSC – NSDC, TELECOM SSC - NSDC

03-2018

Senior Trainer and Quality Consultant

Aegon Religare Life Insurance Company Ltd.
11.2010 - 03.2011

Certified Dale Carnegie Trainer

05-2008

Sales Manager

Synergy Building Systems
04.2008 - 04.2009

Relief Team Manager

J. P. Morgan Chase
01.2005 - 03.2008

Customer Service Associate

Intelenet Global Services
03.2004 - 12.2004

Customer Service Associate

3 Global Services
07.2003 - 02.2004

Bachelor of Commerce - Accounting And Finance

Mumbai University
04.2001 -

President

EduBridge Learning Pvt. Ltd.
1 2014 - Current

Center Manager

Majors Group – Golden Stables
5 2009 - 4 2010

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Lovina AnthonyLeadership and management within the realm of learning and development, training and placement delivery, customer experience, and product and technology.