Lovish Khurana
Noida
Summary
An Energetic, Efficient & Experienced Service Industry Professional possessing more than 9 years of experience in Banking, Insurance and Customer Service Administration and Facility Industry and Workplace Management. With proven results in complaints management, contracts negotiation, facilities, administration & safety-security and operations of Bank premises and overall management and procurement.
Overview
10
10
years of professional experience
Work History
Service Leader
Amazon
07.2023 - Current
- Establish procedures, standards and performance criteria to oversee and manage the Facility Management responsibilities at the facility
- Perform site surveys of existing facilities and equipment to capture and report current condition, and develop repair and maintenance scopes of work
- Managing approx
- 1,00,000 sqft area premises with seamless and satisfactory upkeep
- Site Supervision, co-ordinate with the clients & the contractors to carry out required work
- Manage the maintenance of the building by performing repairs or contracting maintenance services as needed
- Ensuring basic facilities are well-maintained & conducting proactive maintenance, and managing renovations, refurbishments & building projects
- Ensure and track upkeep of the premises, operations & maintenance of equipment
- Ensure the accuracy of records and prepare the desired monthly reports within TAT
- Capable of managing multiple tasks simultaneously and meeting tight timelines
- Coordinate events and recreational activities for staff and ensure the proper maintenance of welfare
- Supervised all the facilities staff (Custodian, Housekeeping, Mail room, Medical & Multi skill technician)
- Provide management and leadership to facility staff, including hiring and performance management
- Updating the Health and Safety policies based on new government regulations
- Updating accidents and incidents records whenever they occur
- Keeping track of personnel’s working hours and absences
- Organizing visits and responsible for booking rooms and meetings
- Holding regular team meetings to ensure everyone is up-to-date with the latest developments in the organization and addressing any issues or concerns and performing regular site inspection
- Tracking budgets and ensuring payment is made on time.
Assistant Manager
HDFC ERGO General Insurance Ltd
07.2021 - 07.2023
- Ensure upkeep of the premises, operations & maintenance of equipment
- Managing administrative matters and ensuring proper implementation of administrative policies and providing necessary support to the management in terms of administration
- Capable of managing multiple tasks simultaneously and meeting tight timelines
- Served as liaison between senior management, colleagues and vendors to streamline flow of information
- Managing Housekeeping, Security facilities and infrastructure management
- Timely Bills Settlement of Service partners / Vendors and contractor including upkeep and maintenance vendors
- Performance reviews of existing service partners/ Vendors
- Planned & Budget administration expenses and working towards minimizing operational expenses and costing
- Allocation of seats and management of work station availability in the premises
- Ensure the accuracy of records and prepare the desired monthly reports and occupancy
- Visit the branches to check compliance and initiate for rectification of snags if any
- Coordinate events and recreational activities for staff and ensure the proper maintenance of welfare
- Manage and monitoring performance of office petty cash system
- Monitored and controlled all departments’ activities
- Initiatives in CSR activities with NGO’s, Old ages homes & others.
Assistant Manager Facilities & Security
Axis Bank Limited
09.2017 - 06.2021
- Coordination of all activities associated with Security management
- Coordination with branches and concern vendor for providing security equipment facility
- Ensure upkeep of the premises, operations & maintenance of equipment
- Performance review of existing vendors
- Coordinate with vendors and obtain proposals for AMC of large/critical equipment
- Coordinate with CPT for rate contract and agreement / SLA
- Appointment of facility manager to ensure upkeep of the premises, operations & maintenance of equipment
- Allocation of seats and management of work station availability
- Execution/renewal of AMCs with various vendors to ensure preventive and breakdown maintenance of respective equipment deployed
- Visit the facility/branch/other office and initiate for rectification of snags if any
- Coordinate with users i.e
- Officials in large facilities, branches & other offices to record and rectify facility related complaints/issues in a timeline manner
- Technical Assistance - Provide forward looking advice and expertise on all security technology including access control, CCTV and security alarms
- Contingency Planning / Business Continuity - Participate in Crisis Management Teams, and assist with the testing of contingency and crisis management plans to ensure timely and effective response in an emergency or crisis
- Manage the transportation facilities and cafeteria facilities of more than 4000 employees.
Customer Care Executive
Concentrix
08.2016 - 12.2016
- Interaction with customer and solving their queries, handled the escalated and upset Calls, answered calls professionally providing complete information about products and managed the team and shared all new update and knowledge with colleagues.
Assistant to the Project Manager
HDFC Bank Limited
11.2014 - 05.2016
- Follow up with Legal Team on documentation part for execute the lease agreements & resolve all the raised queries
- Follow up with premises owner & brokers for corrections the queries
- Timely visits of branches for rectification the snags
- Follow up with all the AMC vendors’ viz
- AC, DG, and UPS etc
- For timely delivery of equipment’s
- Resolving infra complaints of Branches with in defines TAT
- Follow-up with payment team for owner security deposit and vendors payments on timely.
Education
B.COM -
Shridhar University Rajasthan
Secondary - undefined
Intermediate - undefined
Skills
Knowledge in Critical Complaint Management
Ability to Coordinate with internal and external stakeholders and redress all critical complaints in a timely manner
Detail Oriented and good at process management
Work Under high pressure, initiatives, good time management and work planning/prioritizing ability, are able to accomplish multi-tasks by short deadline
Ability to work as a part of team and contribute towards team goals & manage multiple tasks/projects and deadlines simultaneously
Carry excellent work ethics, customer service-oriented attitude, pleasing personality Having good communication skills with the ability to relate to people across all hierarchical levels, management skills, negotiation skills and multi-tasking ability
100% compliance on best practices, vigilance initiatives
Initiatives for the best practice to bring out efficiencies, cost saving, transparency, improved TAT, etc : which may include optimal utilization of resources
Multi Branches Administration & Facility Management
Sourcing , Procurement & Vendor Management
Budgeting and Forecasting
Liaising & Coordination with External agencies
Real Estate Management
Project & Upkeep Maintenance
Safety & Security and Cafeteria Management
Billing of Service partners and Petty Cash Management
Transportation Management
Organizational , Communication and Negotiation Skills
MIS Reporting
Housekeeping and Security Management
Personal Information
- Father's Name: Mr. Anil Khurana
- Date of Birth: 08/12/92
Languages
English
Hindi
Punjabi
Timeline
Service Leader
Amazon
07.2023 - Current
Assistant Manager
HDFC ERGO General Insurance Ltd
07.2021 - 07.2023
Assistant Manager Facilities & Security
Axis Bank Limited
09.2017 - 06.2021
Customer Care Executive
Concentrix
08.2016 - 12.2016
Assistant to the Project Manager
HDFC Bank Limited
11.2014 - 05.2016
B.COM -
Shridhar University Rajasthan