LOVISH MALHOTRA
New Delhi
Summary
Dynamic, result oriented and experienced logistics/freight forwarding professional with expertise in Business Development, Key Account Management, Customer Retention, Cross selling & CRM Management. Capable of spearheading activities in a high-pressure environment. Effective collaborator with strong communication, interpersonal, and problem-solving skills, along with analytical, decision-making, and multitasking capabilities to support organizational objectives. Dangerous Goods Certified. Certified in Good Distribution Practices (GDP).
Overview
6
6
years of professional experience
Work History
BUSINESS DEVELOPMENT MANAGER
DACHSER LOGISTICS
10.2024 - Current
- Enhanced the sales activity for Air & Ocean Freight, successfully generated quality lead and onboarded new customers in Company's portfolio.
- Proactively hunt for target organizations and establishing communication with those businesses.
- Unlocking new business opportunities through cross-selling initiatives. Negotiating pricing and service terms with vendors that resulted in an overall cost reduction.
- Implemented customer service activities at initial stages, reviewed and revamped existing SOPs/processes to align with high service standards.
- Successfully onboarded 10 SME Accounts
DEPUTY MANAGER - BUSINESS DEVELOPMENT
ROHLIG LOGISTICS
08.2023 - 10.2024
- Enhanced the sales activity for Air & Ocean Freight, successfully generated quality lead and onboarded new customers in Company's portfolio.
- Proactively hunt for target organizations and establishing communication with those businesses.
- Unlocking new business opportunities through cross-selling initiatives. Negotiating pricing and service terms with vendors that resulted in an overall cost reduction.
- Successfully onboarded more than 14 SME Accounts
ASSISTANT MANAGER - BUSINESS DEVELOPMENT, LAND TRANSPORTATION
SCHENKER INDIA PVT LTD
09.2022 - 08.2023
- Conducted market analysis on the FTL, LTL/Express, and cross-border transportation sectors, identifying opportunities for growth and developing targeted sales plans.
- Successfully onboarded 8 SME and managed 4 KAM account. Successfully led RFQs for Enterprise Key Accounts and SME Accounts, negotiating pricing and service terms with vendors that resulted in an overall cost reduction.
- Implemented customer service activities at initial stages, reviewed and revamped existing SOPs/processes to align with high service standards.
ASSISTANT MANAGER - OCEAN FREIGHT - KEY ACCOUNT OPERATIONS
SCHENKER INDIA PVT LTD
07.2020 - 09.2022
- Business Management for the allotted Global Key Accounts.
- Successfully managed 6 KAM accounts with account implementation / managing shipments. Sourced and negotiated with external vendors to secure cost-efficient rates.
- Ensure the accurate and timely movement of both ocean freight products - LCL & FCL to- and from specific locations within the service standards agreed with the Customers.
- Monitored and analyzed financial and data quality reports to identify areas of improvement and implemented measures for accurate file closure in align to KPI's.
MANAGEMENT TRAINEE
SCHENKER INDIA PVT LTD
07.2019 - 06.2020
- Successfully gained the holistic knowledge of various departments in freight forwarding industry
- Focused on leading implementation of various systems & Process improvement initiatives/ enhancements
- Support product teams in executing day to day operational activities
- Worked with department heads to identify opportunities in the product and processes, develop timely solutions, and create action plans.
Education
MBA - Operations & Marketing
Fortune Institute of International Business
New Delhi04-2019
Bachelor of Arts - Economics
Delhi University
New Delhi05-2016
Skills
- Business Development
- Sales
- Key Account Management
- Cross-selling
- Customer relationship management
- Customer Service
- Team collaboration
- Communication skills
- Negotiation skills
- Problem solving
- CRM Management
Timeline
BUSINESS DEVELOPMENT MANAGER
DACHSER LOGISTICS
10.2024 - Current
DEPUTY MANAGER - BUSINESS DEVELOPMENT
ROHLIG LOGISTICS
08.2023 - 10.2024
ASSISTANT MANAGER - BUSINESS DEVELOPMENT, LAND TRANSPORTATION
SCHENKER INDIA PVT LTD
09.2022 - 08.2023
ASSISTANT MANAGER - OCEAN FREIGHT - KEY ACCOUNT OPERATIONS
SCHENKER INDIA PVT LTD
07.2020 - 09.2022
MANAGEMENT TRAINEE
SCHENKER INDIA PVT LTD
07.2019 - 06.2020
MBA - Operations & Marketing
Fortune Institute of International Business
Bachelor of Arts - Economics
Delhi University
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