Lovish Vyas
Eligibility Representative
New Delhi
Summary
Dynamic Eligibility Representative at Concentrix with expertise in insurance benefits and prior authorization. Proven track record in AHT optimization and conflict management, enhancing client satisfaction through effective communication. Mentored new hires, fostering a collaborative environment that improved team efficiency and adherence to SLA standards. Committed to HIPAA-compliant practices and continuous process improvement.
Overview
1
1
year of professional experience
Work History
Eligibility Representative
Concentrix
08.2024 - Current
- Handled 40+ outbound calls daily to support patients, providers, and payors with insurance benefits, eligibility, and prior authorization queries.
- Partnered with team leads on escalation handling and email communications, ensuring client satisfaction and timely resolutions.
- Participated in shrinkage and process improvement meetings, driving actionable insights that enhanced efficiency.
- Cross-trained across all Lines of Business (LOBs), acquiring deep product knowledge to support multiple workflows with ease.
- Mentored and supported new hires through SME-led demonstrations and process walkthrough, accelerating ramp-up and floor independence.
Education
Bachelor of Science - Mathematics
Deen Dayal Upadhyaya College
DU 04.2001 -
Skills
AHT Optimization & SLA Adherence
Accomplishments
- Represented state-level fencing team, gaining valuable experience in discipline, strategic thinking, and goal-driven performance.
- Contributed to organizing the annual college sports day; managed logistics and coordination for field events like shot put.
- Participated in NSS (National Service Scheme) activities, helping conduct awareness drives on key social topics including health, education, and community well-being.
Timeline
Eligibility Representative
Concentrix
08.2024 - Current
Bachelor of Science - Mathematics
Deen Dayal Upadhyaya College
04.2001 -
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