Lovleen Khurana
New Delhi
Summary
Accomplished and goal driven professional with approximately 10 years of extensive experience in management and tactical business leadership, offers expertise in spanning business administration and achieving optimal results with competent planning and solution-oriented approach while driving business growth, profitability and strategic alliances
Overview
11
11
years of professional experience
Work History
Senior Manager
Gokwik Solutions Pvt Ltd
03.2023 - 06.2025
- Responsible for driving revenue in the respective zones from the Enterprise & SMB segment with multiple product offerings like Kwik Checkout, Kwik Chat & Growth Financing
- Understanding the depth of Ecommerce businesses and funnel flow to acknowledge customer's requirement and resolving the problems by offering relevant solutions
- Establishing and Maintaining relationships with key stakeholders, fostering partnerships that contributed to business expansion
- Led negotiations with clients and partners, resulting in the acquisition of strategic accounts and alliances
- Directed end-to-end product development lifecycle, from ideation and design to launch and post-launch enhancements
- Led cross-functional teams in defining product requirements, features and user experiences, resulting in improved customer adoption rates
- Analysing market trends and customer preferences to identify growth opportunities and drive product development initiatives
Senior Manager
Pickrr Technologies Pvt Ltd
01.2022 - 03.2023
- Delegating tasks and set project deadlines and keeping a daily track on the performance of every individual within the team
- Building the supply base by devising marketing plans and own end to end
- Collaborating with the Technical Sales Engineers to analysing and determine the optimum technical concept solution and provide this service in an early phase together with our clients to facilitate selling
- Working with cross functional teams to solve the problems by providing solutions to various needs of business partners
Manager
Pickrr Technologies Pvt Ltd
12.2020 - 12.2021
- Partnering with D2C brands in driving disruptive business growth & revenue
- Generating and converting leads to grow the business
- Developing new ideas/strategies to showcase company's capabilities across the Ecommerce industry
- Focusing on sales efforts by studying existing and potential volume of clients
- Monitoring current marketplace pricing, products, new products, and delivery schedules
- Working closely with key customers to keep them updated on process changes designed to improve service
Senior Key Account Manager
Swiggy
10.2018 - 11.2020
- Focusing on growing and developing existing clients, together with generating new business in food sector
- Creating quarterly and annual action plans based upon opportunities identified within the territory and in line with company goals and objectives
- Driving Business growth (with margins and GMV)
- Handling different projects as a project lead and drive it across the city within restricted timelines
- Training new joiners and management training by giving them classroom and On-field training
- Launching new initiative- Swiggy Instamart as a core member
Key Account Manager
Swiggy
09.2016 - 09.2018
- Developing trust and relationships with portfolio of chain accounts
- Expanding the relationship through my team with existing customers by continuously proposing solutions that meet their objectives
- Handling a portfolio of approximately 1 crore and ensuring that it increases month on month
- Preparing regular reports of progress and forecasts to the stakeholders using key account metrices
- Generating revenue (approximately 3 lacs/month) for the company by selling different marketing inventories
- Upselling the commission of the restaurant partners to generate more revenue
- Driving Business growth, profit margin, and ensuring customer retention
- Working closely with marketing team to implement various marketing strategies to grow partner's business and Operations team to understand the on the on-ground gaps to adhere the promised SLA's
Business Development Manager
OYO Rooms
05.2014 - 08.2016
- Building relations with hotels partners by providing resolutions to their queries
- Led Projects for the satellite cities to drive additional revenue
- Generating the leads through data scrapping on different platforms and evaluating its potential
- Setting up the processes for reconciliation and dues through the seller for timely recovery
- Managing the completion of deliverables in coordinating all project activities
Education
MBA - Strategic Management
Institute of Management And Technology
Ghaziabad01-2026
Bachelor of Science (H) - Mathematics
University of Delhi
01.2014
S.R.D.A.V. Public School -
S.R.D.A.V. Public School
01.2011
Skills
- Client Growth & Retention
- Account Management
- Understanding of team building
- Strategic Business partnerships & initiatives
- Team Building
- Process Improvement
- Project Management
Awards & Recognition
- Best Debut at OYO (2014)
- Best KAM at Swiggy (2018)
- Ace Award for Persistent performance at Pickrr (2021)
- Best Team Lead at Pickrr (2022)
Timeline
Senior Manager
Gokwik Solutions Pvt Ltd
03.2023 - 06.2025
Senior Manager
Pickrr Technologies Pvt Ltd
01.2022 - 03.2023
Manager
Pickrr Technologies Pvt Ltd
12.2020 - 12.2021
Senior Key Account Manager
Swiggy
10.2018 - 11.2020
Key Account Manager
Swiggy
09.2016 - 09.2018
Business Development Manager
OYO Rooms
05.2014 - 08.2016
MBA - Strategic Management
Institute of Management And Technology
Bachelor of Science (H) - Mathematics
University of Delhi
S.R.D.A.V. Public School -
S.R.D.A.V. Public School