Lovleen Singh
Sr. Lead Digital Intelligence
Noida
Summary
Enthusiastic team player ready to contribute to company success. a detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Award-winning - (New Initiative design & delivery) Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints. Dedicated TELECOM professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Sr. Lead Technical operations with o10 years of experience in Telecom. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Deputy general manager position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Senior Lead Engineer
Bharti Airtel
Noida
11.2021 - Current
- Developed planning criteria for integrating and enabling new technologies.
- Prepared action plans for problematic processes and assets.
- Coordinated sampling and analysis tasks to verify quality of finished products.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Participated in formal internal design reviews of proposed products and components.
- Developed work plans for various personnel roles based on strengths and talents.
- Provided input to team lead regarding areas for process and procedural improvement.
- Performed preventative maintenance to keep tools and equipment functional.
Senior Campaign Marketing Manager
Bharti Airtel
New Delhi
01.2019 - Current
- Networked among donors and fundraised to generate money for campaign.
- Developed policy positions and wrote public statements outlining stances.
- Negotiated vendor contracts and managed relationships.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Planned and executed events with public and private donors.
- Created grassroots campaign initiatives mobilizing [Type] support.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Handled early-voter and election day operations to report procedures with only [Number] discrepancies in results tabulation and managed voter outreach protocols.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Planned and implemented [Type] camp unit's daily activities to encourage campers' personal growth and positive peer relationships.
- Defined all campaign roles and filled positions.
- Cultivated cordial relationships with campers' parents or guardians.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
Customer Service Manager
Bharti Airtel
New Delhi
09.2015 - 12.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Generated customer satisfaction surveys to analyze results into action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed service procedures, policies and standards.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Assistant Manager Communication
Bharti Airtel
Patna
07.2012 - 08.2015
- Used coordination and planning skills to achieve results according to schedule.
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
Post Graduation in Banking & Insurance - Insurance & Banking
XISS
Ranchi 09.2007 - 08.2009
Skills
Content management systems (CMS)
undefinedCertification
Problem solving & conflict management
Timeline
Problem solving & conflict management
08-2022
Project management
07-2022
Senior Lead Engineer
Bharti Airtel
11.2021 - Current
Senior Campaign Marketing Manager
Bharti Airtel
01.2019 - Current
Customer Service Manager
Bharti Airtel
09.2015 - 12.2018
Assistant Manager Communication
Bharti Airtel
07.2012 - 08.2015
Post Graduation in Banking & Insurance - Insurance & Banking
XISS
09.2007 - 08.2009
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