LOVNEESH TYAGI
Enterprise solutions- Senior Architect
GHAZIABAD
Summary
Highly skilled and results-oriented Enterprise Senior Solution Architect with over 8+ years of experience in designing and delivering robust, scalable enterprise solutions. Expertise in Supply Chain Management (SCM) and B2B & B2C business implementation of products, leveraging cutting-edge technologies and methodologies to drive efficiency, productivity, and profitability. Proven track record of collaborating with cross-functional teams and stakeholders to align business goals with innovative technology solutions. Adept in enterprise architecture, and system integration with a focus on ensuring seamless B2B & B2C transactions and optimizing supply chain operations.
Proven track record at Unicommerce Private Limited in providing technical expertise to streamline logistics, e-commerce operations, and system integrations, alongside a customer-focused approach at Value First Digital Media. Adept at translating business requirements into innovative technical solutions, improving operational efficiencies, and optimizing B2B and B2C transactions across digital platforms.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
2
2
Languages
Work History
Senior Enterprise Consultant - Solution Architect
Unicommerce esolutions pvt ltd
08.2021 - Current
- Spearheaded the design and implementation of end-to-end Supply Chain Management (SCM) solutions for global clients, optimizing logistics, inventory management, procurement, and order fulfillment
- As a Solution Architect working in the Middle East (ME) region and looking to provide solutions for PAN India Enterprise clients
- Led the B2B product implementation process, facilitating seamless integration with client systems for improved transaction processing and supply chain visibility
- Developed enterprise architecture strategies to streamline business processes and increase operational efficiency by 20% across logistics and warehouse management systems
- Collaborated with stakeholders to define business requirements, translating them into technical solutions and ensuring smooth communication between business and IT teams
- Implemented Uniware and ERP solutions (SAP, Oracle) for clients, providing end-to-end visibility across supply chains and improving supply-demand forecasting
- Managed large, complex integration projects, including data migration, API integrations, and real-time system monitoring, resulting in a 15% increase in supply chain efficiency
- Led post-implementation support and training for clients, ensuring smooth adoption and providing ongoing troubleshooting and system enhancements
- Product Development: Provide feedback to tech team on basis of customers requirement and help them to prioritize which help us to be market leaders
- For Indian market onboarded clients like: Samsung, Bata, Relaxo, Maersk, Marico
- For UAE onboarded big groups like: Landmark group, Al multain group, Swiss watched(ILG)
Associate Customer Experience
Value First Digital Media
02.2019 - 08.2021
- Giving live support to clients like GOOGLE, PNB, ICICI, PAYTM for messages and IVR related issue
- Having multiple platforms for message terminations as per client’s requirement like for bulk messages we have (Sendsmart portal), for email push we have (Augmento), for client’s lead over VMN we have (Mo service)
- Clients call our API’s over HTTPs, XML and SMPP for message termination and perform various internal tests and do some internal integration and check status of services
- Providing WhatsApp (CHATBOT) integrations which work on XML service, this service is recently using by HDFC bank, Indian overseas bank and having many more big brands as well
- Troubleshoot customer queries for different tools which company offers to client like IVR voice portals, SendSmart, augment, Mo panel, User template panel etc
- Taking feedbacks from client for their requirements and get in touch with developing team to implement possible changes
- Manage customer queries by various communication channels (email, phone)
Technical support executive
Unicommerce esolutions pvt ltd
05.2016 - 02.2019
- Giving support to client on real time for managing orders and inventory for their respective online business channels like Flipkart, Snapdeal, Amazon, Jabong, Myntra, Magento, kartrocket etc
- To implement the solution provided by the company to the seller and manage their accounts
- Connecting with technical team and updating them about the technical issues and bugs in product backend-support
- Troubleshooting access related issues for end users and testing error for new channel integrations
- Use technical tools to find error in accesses and eliminate them with different tools or in existing scripts
Education
B.Tech. - C.S.E
I.T.S Engineering College
Greater Noida, U.PClass XII - undefined
Dehradoon public school
Ghaziabad, U.PClass X - undefined
S.B.N public school
Ghaziabad, U.PSkills
Enterprise Architecture Design
undefinedDomainskills
HTML & XML, API, SQL, MS-ORD, MS-Excel, SQL, FORMS, REPORTS
Disclaimer
I hereby affirm that the above furnished information is true to the best of my knowledge.
Others
Playing Volleyball, Cricket, Chess, Snooker, Travelling, Photography, Able to work in teams as well as independently., Hard-working, Quick learner and impressive personality.
Timeline
Senior Enterprise Consultant - Solution Architect
Unicommerce esolutions pvt ltd
08.2021 - Current
Associate Customer Experience
Value First Digital Media
02.2019 - 08.2021
Technical support executive
Unicommerce esolutions pvt ltd
05.2016 - 02.2019
Class XII - undefined
Dehradoon public school
Class X - undefined
S.B.N public school
B.Tech. - C.S.E
I.T.S Engineering College
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