Summary
Overview
Work History
Education
Skills
personal information
Timeline
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L. Suhirda Sarah

Summary

Detail-focused in data analytics with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Extensive knowledge in deliverables. Successful at solution-oriented problem-solving and dedicated to worker safety. Adept at staying motivational and positive in high-demand situations for many hours.

Overview

3
3
years of professional experience

Work History

Process Lead

Capgemini Technologies Services India Limited
04.2021 - Current
  • Planning and organization of day to day's work
  • Manage data extraction, transformation (cleansing), and loading (mapping) activities required to update and enhance reports
  • Extracting data from various sources like SAP HANA, Bex Analyzer, and other sources
  • Hands-on skills in sourcing, cleaning, manipulating, and analyzing large volumes of data
  • Preparing various reports based on the stakeholder's KPI's and Metrics
  • Using machine learning and BI tools like Azure, and Power BI
  • Preparing data visualization through python scripts, DAX studio, and Power BI
  • Power query, and power pivot in excel for Analyzing data and providing insights for business development
  • Business Development analysis
  • Major role in Business Operations, Customer development
  • Preparing Adhoc reports and presenting them to clients based on their request
  • Publishing reports through Power BI and providing visualizing of insights through dashboards
  • Seek ways to automate standard reporting to aid and develop the reporting landscape
  • Finding redundant steps and bringing effective changes
  • Taking up the process to the next level, like automation, and supporting the automation team in minimizing the steps or removing any duplication of steps and bringing down human errors to ensure high-quality results
  • Always having Accountability and Integrity in completing within the agreed SLAs of each stakeholder
  • Creating new reports and meaningful insights by understanding the stakeholders' requirements
  • Monitoring deliverables, and priorities, to ensure the timely completion of projects with high standards
  • Preparing SOP (Standard operating procedure) for new reports and projects
  • Always being accountable and handling new projects
  • Handling transition of projects
  • Conducting knowledge transfer sessions and training team members or new joiners with the process
  • Being responsible for taking up challenges on client deliverables
  • Team Management, Decision making, Customer-centric
  • Experience in the FMCG domain, Customer development, and supply chain.

Senior Associate

EY (Ernst & Young LLP)
  • Delivering the administrative and project needs of the organization
  • Led a team of 11 Associates, assigning them the day's work and reviewing the same
  • Played a major role in administrative support to deliver and efile the tax returns (Canada/India/UK/US/Switzerland/Germany
  • Etc) before the deadline
  • Collaborate with various teams (service delivery and support teams) to provide support in driving business goals
  • Proficiency in MS Excel, and PowerPoint to create dashboards
  • Managing all the records of the Assignee/Client and following the data privacy and terms of services
  • Analyzing and solving issues, and problems
  • Escalations
  • Reconciliation of reports to check on SLAs and to check, if necessary, documents received for filing the tax returns
  • Conducting weekly conference calls with the engagement team in Canada/UK/US.
  • To understand their expectations, SLAs, requirements, etc
  • Updating the given project and ensuring there is a smooth workflow by providing quality results
  • Handling many major and leading clients in the industry
  • Evaluating the client's data using excel and other dump reports
  • Supporting the team members to complete their tasks effectively with 100% quality
  • Conduct regular meetings to help them in their productivity
  • Training new hires on the process and the different tools that are in use for tax returns preparations, policies, and services of the company
  • Conduct monthly meetings with other Senior Associates to discuss issues, escalations, and challenges they have encountered throughout that month
  • Playing a major role in teamwork
  • Efiling assignee's tax returns (Canada/UK/US and India)
  • Always taking initiative and completing the given project with good quality and ahead of the deadline/SLAs
  • Worked on MS Office tools like Excel, word, PowerPoint reports, project work, presentations, etc..
  • Received highly satisfactory ratings and very good comments on the work provided to different clients
  • Received many extra ‘Miler Awards' for providing results beyond expectations.

Sr. Associate

EY (Ernst & Young) Pvt. Ltd.
  • Handled various client details, documents, and other PII (personal identity information)
  • Gathering them from clients, validating, recording the data in the provided tools, and passing on the information to the other required teams for further action
  • Handled major clients in the industry
  • Evaluated the client's data using excel and other reports
  • Conducted monthly conference calls with the teams in the UK, US, and Canada to understand the given work better and to provide them with quality results
  • Managing and analyzing different data provided by the team
  • Have always taken initiative and completed the given project with good quality and ahead of the deadline
  • Prepared reports & reviews on the status of the tax returns preparation and followed up on tasks that might have required immediate action
  • Worked on MS Office tools like Excel, word, PowerPoint reports, project work, presentations, etc..
  • Handled a team of three that included training the team on the process at every phase of the tax season and providing timely feedback on their work
  • Conducted regular meetings with the team to help them in their productivity
  • Received highly satisfactory ratings and very good comments on the work provided to different clients
  • Trained new hires on the process and the different tools that are in use for tax returns preparations, policies, and services of the company
  • Conducted monthly senior meetings to discuss issues, escalations, and the challenges faced in that month
  • Received many extra ‘Miler Awards' for providing results beyond expectations
  • Enjoyed a good rapport with the engagement team overseas
  • Delivered consistently, well beyond expected targets
  • Managed and monitored the team, as required.

Customer Support Officer

Infotronics Pvt. Ltd.
  • Handling survey calls with Australian clients via conference calls
  • Working extensively towards customer satisfaction
  • Understanding client needs and meeting their requirements within a good response period
  • Training new representatives on the product, policies, and customer service skills
  • Training representatives on the Australian accent & helping them neutralize their regional accents
  • Simultaneous handling of 2-3 processes
  • Consistent delivery well beyond expected targets
  • Team management and monitoring, as required.

Education

Advanced Certification in Data Analytics for Business -

CCE IIT Madras & Intellipaat

Certificate courses - Java, C, C -

NIIT Pvt. Ltd. - Anna Nagar
05.2008

Bachelor of Science (Physics) -

Anna Adarsh College for Women
04.2008

Diploma in Computer Applications (D.C.A) -

LIBA-Informatics center, Loyola College
02.2007

Higher Secondary Examination -

Vellammal Higher Secondary School
03.2004

Matriculation Examination -

C.S.I. Jessie Moses Higher Secondary School
03.2002

Skills

  • Reporting & Analytics
  • Dive deep in Data Analysis & Data management
  • Business Analysis
  • Business Operations
  • Business Intelligence tools
  • ETL (Extract, transform, load)
  • Creating Interactive Power BI dashboards
  • Basic knowledge of SQL database and Python
  • Hands-on experience in Power BI
  • Advanced Excel
  • Supporting automation
  • Administration
  • Documentation
  • Team management
  • Communication
  • Ownership
  • Decision-making
  • Co-ordination
  • Reconciliation of reports
  • Training New Hires
  • Creative thinking
  • Driving results
  • Continuous organizational improvements
  • Lean and six sigma principles
  • Diploma in computer applications (DCA)
  • Basics of C & C
  • Java

personal information

  • Date of Birth: 04/05/86
  • Gender: Female
  • Nationality: Indian

Timeline

Process Lead

Capgemini Technologies Services India Limited
04.2021 - Current

Senior Associate

EY (Ernst & Young LLP)

Sr. Associate

EY (Ernst & Young) Pvt. Ltd.

Customer Support Officer

Infotronics Pvt. Ltd.

Advanced Certification in Data Analytics for Business -

CCE IIT Madras & Intellipaat

Certificate courses - Java, C, C -

NIIT Pvt. Ltd. - Anna Nagar

Bachelor of Science (Physics) -

Anna Adarsh College for Women

Diploma in Computer Applications (D.C.A) -

LIBA-Informatics center, Loyola College

Higher Secondary Examination -

Vellammal Higher Secondary School

Matriculation Examination -

C.S.I. Jessie Moses Higher Secondary School

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L. Suhirda Sarah