L S VARMA MOPIDEVI

• ServiceNow Certified System Administrator, Developer and ServiceNow certified Implementation Specialist with around total 7.5+ years of hands-on experience.
• Configured Applications using ServiceNow tool ITOM, ITSM, ITIL Hands on experience on CMDB Discovery.
• Experience in implementing end to end ITSM core Module.
• Experience in integrations both SOAP and Rest web services. Experienced in creating ServiceNow forms, designing/configuring Workflows, Flow Designer and customizing applications. Very good experience in ServiceNow business rules, UI Actions, UI Policies, Data Policies, Catalog Items.
• Experience in Integrating tools in ServiceNow. Experienced in ServiceNow technical configuration and development of reports and dashboards.
• Strongly self-motivated, enthusiastic, good communication and presentation skills, equally effective working independently as well as collaboratively in a team effort.
• Have a very strong knowledge on ServiceNow tool and have designed various processes for my organizations.

Certified system Administrator-CSA

• Project 1, Technical Consultant, (SINGTEL-TINA, M1 NET, Australian pharmaceutical Industries - HAM, Nanyang Technological University, Singapore Prisons POC), 01/2023, Present,
• Working as a key technical resource leading the development of solutions in client environment, Ability to Implement ITIL Framework with respect to the Service Request Management, Incident Management, etc. in large and medium scale environments using ServiceNow., Creation of new service catalog items, Record Producers and modifying the existing ones as per the requirement., Developing and configuring Business rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, etc., Implementing Processes in ServiceNow using Workflows, Flow Designer., Import large amounts of data from various data sources into ServiceNow using Import sets., End to End creation and administration of custom applications in ServiceNow., Access control using ACLs., Problem diagnosis, Code optimization and Refactoring in existing ServiceNow Instances., Working on enhancements in ServiceNow., Thorough understanding of IT Service Lifecycle., Configured Knowledge Management Module in ServiceNow., Configured Modules like Incident, Service Request, Problem Management., Configured SLAs etc.
• Project 2, Technical Consultant, Managed Services (BANPU, NUIX, MedAire, Maurice Blackburn Lawyers, GrainCorp), 03/2021, 01/2023,
• Creation of new Service Catalog items, Record Producers and modifying the existing ones as per the requirement., Developing and configuring Business rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, etc., Configuring applications, modules, and tables., Creating custom tables, fields and configuring Access controls over them based on requirement., Send mails to managers or others by inserting/updating the data using email notifications., Worked with service level agreement to calculate timing information of lists on the form., Worked with reports to visualize the required data in graphical form ., Created scheduled reports to send notification on daily basis., Involving in Client Calls, Unit Testing, Cloning of Instances, Upgrade process of the Instance from lower version to higher version.
• Project 3, Analyst, Frazier Health Care USA, 05/2019, 02/2021,
• Client Description: The Frazier Life Sciences team invests in and builds companies developing and commercializing novel therapeutics., Developed appropriate software and documentation according to the company's standards., Implementation of different Applications, Modules, Tables and Views as per client's requirement., Designing Technical Specifications pre-development and updated post Development. Developed the business logic based on the requirement. Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in ServiceNow., Ability to Develop new Service Catalog Items and fixed bugs in Incident, Problem and Change Management., Enhancements and development in Incident Management, Request Management, Service Catalog. Implementing Processes in ServiceNow using Workflows., Writing Business rules, Client scripts, UI policies and UI actions to customize the instance., Implemented Service Now across entire IT organization. Responsible for debugging and new Development with reporting being the focus., Import large amounts of data from various data sources into ServiceNow using Import sets., Configured inbound actions that allow users to create incidents, as well as close, reopen or add comments to incidents by sending emails to ServiceNow instances., Problem diagnosis, Code optimization and Refactoring in existing Service Now Instances., Thorough understanding of IT Service Lifecycle.
• Project 4, Software Associate, McKesson, SFO, CA, 08/2016, 05/2019,
• Description: McKesson provides many pharmaceutical supplies to various hospitals by working with many manufacturers., Maintained the Configuration Items and modified the forms and form Sections., implemented the changes required by the business owners on a regular basis., Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps., Created Dash boards on requirement. Involved in coding the Business Rules (Server-Side-Scripting), Client/UI Scripts (Client-Side Scripting), Script includes in the ServiceNow., Created Email notifications based on Client Requirements., Writing Business rules, Client scripts, UI policies and UI actions to customize the instance., Implementing Processes in ServiceNow using Workflows., End to End creation and administration of custom applications in ServiceNow., Problem diagnosis, Code Optimization and Refactoring in existing ServiceNow Instances.

• ITAM Implementation Intensive Program
• Completed PPM, APM, FSM Trainings in Now Learning