LT COL Tariq Islam (RETD)
Operations and Security
Bangalore
Summary
Results-oriented Army veteran with 23 years of experience in integrating technology and manpower for enhanced organizational security. Expertize in training security personnel, optimizing surveillance operations, and managing crisis situations. Possesses a strong foundation in first-aid and emergency protocols, complemented by unwavering integrity and professionalism. Career aspirations include leveraging extensive security knowledge to drive innovative solutions in high-stakes environments. Currently serving as Compliance Operations Manager, RISC Ops at Amazon.
Overview
25
25
years of professional experience
Work History
Compliance Operations Manager
AMAZON
Bangalore
01.2022 - Current
- Leading a team of 250+ FTEs in Seller Appeals and Supplier Engagement function of RISC Ops in Amazon since Jan 2022
- Achieved 90% SLA and 99.5% Quality in resolving Appeals (~90K/Day) from sellers at worldwide level and ensured no illegal/ prohibited/ restricted product is being sold on Amazon’s platform
- Ensured Regulatory, Safety and Risk compliance of all category of products sold on Amazon platform by adhering to Investigation and Appeal SOPs
- Successfully migrated from 3 Business days SLA to 1 Calendar day SLA within a span of 3 months by shifting from fixed hours working to shift based working model for all 7 days per week
- Partnered with other managers, stakeholders and customers to onboard new initiatives and conducted improvement initiatives on existing processes
- Managed worldwide Seller Appeals and Enforcement operations by conducting Weekly and Monthly Business Reviews (WBR/MBR) with senior leadership to ensure team alignment with organizational goals
Lieutenant Colonel
INDIAN ARMY
07.1999 - 09.2021
- Experienced in handling physical security of Garrison in Counter Insurgency area in J&K by effective training, weapon handling, patrolling and reviewing drills of the personnel
- Implemented convoy monitoring system for live update of daily movement of convoy in Counter Insurgency area
- Planned, developed and implemented security policies, protocols and procedures at Aeronautical Test Range (ATR) of DRDO in Chitradurga spread over 4000 acres
- Upgraded the security of Aviation Base at Jhansi and Missamari (Assam) by means of electronic surveillance equipment worth INR 20 Lacs
- Excellent knowledge of security trends, evolving threats, risks and vulnerabilities and applies tools to mitigate risk as necessary
- Expertise in installation and maintenance of Fire extinguisher, CCTV & Fire alarm system which includes security projects relating new installations, relocation & assets mobilization during sites closures
- Conducted training on firefighting, first aid, occupational safety and other security awareness aspects for all categories of employees
- Liaised closely with the Civil Administration and Police to ensure alignment between security and privacy compliance programs including policies, practices and investigations, and acts as a liaison to the information systems and compliance departments
- Planned and coordinated the convoy security operation for move of 1500 personnel in 5 batches of 100 vehicle convoy each from Udhampur to Leh
- Served in Siachen Glacier near Line of Actual Control (LAC) and successfully maintained the sanctity of LAC by motivating and training the personnel at 20000 ft subzero temperatures
- Supervised the recruitment and training of private security guards for the ATR, Chitradurga residential complex
- Created, updated the SOPs and drills for crisis management and conducted exercises and mock drills to ensure the setup remain current
Education
Business Management Course -
IIM Lucknow
Master of Technology -
DIAT
PuneBachelor of Engg -
University of Mysore
Lean Six Sigma Green Belt -
KPMG
Skills
- Effective Leadership
- Risk Management Assessment
- Strategic Resource Planning
- Advanced Surveillance Systems Knowledge
- Process Improvement
- Stakeholder Management
- Strong Verbal Skills
- Crisis Management
- Health and safety compliance
- Performance monitoring
Personal Information
Date of Birth: 08/18/76
Timeline
Compliance Operations Manager
AMAZON
01.2022 - Current
Lieutenant Colonel
INDIAN ARMY
07.1999 - 09.2021
Business Management Course -
IIM Lucknow
Master of Technology -
DIAT
Bachelor of Engg -
University of Mysore
Lean Six Sigma Green Belt -
KPMG
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