Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LuAnn Peters

Osgood

Summary

Dynamic customer service professional with extensive experience at Rural King, excelling in point-of-sale operations and transaction processing. Proven ability to resolve customer complaints effectively while maintaining accurate records. Recognized for building loyal clientele through exceptional service and product knowledge, ensuring a positive shopping experience.

Overview

27
27
years of professional experience

Work History

Customer Service Cashier

Rural King
Greensburg
09.2016 - 03.2024
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Resolved customer complaints in a professional manner.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted customers with locating merchandise within the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers and provided friendly customer service.
  • Informed customers of in-store promotions or pricing specials.
  • Processed customer payments quickly and returned exact change and receipts.

Cashier

Pomida
Batesville
04.2007 - 11.2016
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Assembly Line Worker

GECOM
Greensburg
03.1997 - 04.2006
  • Adjusted machine settings according to job requirements, ensuring optimal performance.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Organized work area daily to ensure efficient workflow throughout shift.
  • Verified accuracy of assembled parts before moving them down the line for further processing.

Education

High School Diploma -

Jac Cen Del High School
Osgood, IN
06-1974

Skills

  • Customer service and support
  • Point-of-sale operations
  • Transaction processing
  • Cash handling
  • Product knowledge
  • Record keeping

Affiliations

  • Antique collector
  • Avid Reader
  • Accomplished Cook

Timeline

Customer Service Cashier

Rural King
09.2016 - 03.2024

Cashier

Pomida
04.2007 - 11.2016

Assembly Line Worker

GECOM
03.1997 - 04.2006

High School Diploma -

Jac Cen Del High School

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LuAnn Peters