LUBNA HASAN KHAN
Summary
Seeking career growth and learning through opportunities by utilizing my corporate management experience of service and human resources management skills.
HR professional with 7+ years of experience in Workday transaction management and end-to-end employee lifecycle processes. Proven ability to manage HR shared services, support centres, and customer inquiries effectively. Adept at leveraging analytical skills and Microsoft Power Platform tools to enhance processes and ensure compliance. Known for high integrity and maintaining confidentiality, with excellent communication skills in English and a passion for delivering high-quality HR services.
Overview
10
10
years of professional experience
Work History
Engagement Services Specialist (On Third Party Contract)
Novartis Healthcare
03.2024 - Current
- Acted as the primary point of contact for customer queries, managing HR service requests from initiation to closure to ensure a seamless end-to-end service experience.
- Efficiently managed daily HR transactions in Workday to ensure data accuracy and process continuity.
- Assist employees in navigating and utilizing the self-services features in Workday to efficiently manage their personal and professional information.
- Escalate requests that cannot be resolved directly, to the appropriate point of contact.
- Manage payroll requests and facilitate effective problem resolution by closely collaborating with next-level support teams and subject matter experts.
- Served as the single point of contact for all APAC stakeholders and managing operations across the APAC market to ensure smooth communication.
- Assist in organizing and updating knowledge articles for internal purpose.
- Educated team on case handling standards to improve consistency and compliance.
- Conducted quality audits to ensure team adherence to case handling standards and operational efficiency.
- Managed new joiner orientation for new employees to ensure smooth onboarding.
Senior Service Associate – HR
IBM India Pvt Limited
03.2022 - 12.2023
- Managing a team of 10 members
- Continuous monitoring daily activities of team members and address the issues that arise within the team.
- Addressing all the queries/ escalations of the client received via the personal mailbox, chats, group mailbox.
- Build and maintain strong relationship with client and stakeholders.
- Conducting team huddles on weekly basis.
- Delegating tasks to the team members and ensuring team objectives are met.
- Providing coaching and mentorship to enhance individual and team performance and assisting the manager with the team’s performance reviews.
- Preparing and maintaining various reports for publishing weekly / monthly dashboards for the client.
- Documenting Work Instructions / Standard Operating Procedures (SOPs) and update them in the tool with the help of relevant approvals.
- Driving monthly rewards and recognition programs in order to acknowledge team’s performance.
- Leading / Managing change management initiatives within the team.
HR Service Delivery Associate
Accenture Services Pvt Ltd
05.2020 - 03.2022
- Working on end-to-end Onboarding activities.
- Performing all HR transactions and data management in Workday.
- Ensuring SLA, quality and efficiency are met for every case.
- Managing HR inquiries/ grievances of the employees through Service Now.
- Performing Data Change activities of the employees in Workday.
- Addressing employee’s queries related to compensation.
- Conducting fun activities for the team
- Hands- on experience on tools like Service-Now, Workday and Conduent
- Co-ordinating with the stakeholders to resolve the issues.
- Taking care of ad-hoc tasks
- Doing quality checks for the team.
Executive - Human Resources
Tata Elxsi Limited
04.2016 - 01.2019
- Creating employee numbers of the new joiners in system.
- Keeping a thorough check on documents of all employees (active as well as exited employees).
- Taking care of statutory submissions to be sent to the payroll team
- Providing payroll inputs on monthly basis.
- On-boarding formalities and induction of the new joiners.
- Conducting exit formalities for the employees.
- Taking exit interviews.
- Handling BGV requests of the employees that have exited the organization.
HR Advisor (On Third Party Contract)
Accenture Services Pvt. Ltd
04.2015 - 04.2016
- Dealing with the joining formalities of the candidates of the client (Unilever, Brazil).
- Validating the Offer Detail Forms of the candidates.
- Preparing New Joiner Packs for the candidates.
- Preparing Offer letters and Contract letters.
- Creating Workday I.Ds (Employee I.Ds) for the candidates.
- Validating personal documents of the candidates.
- Processing end to end cases (tickets).
- Coordinating with the entire team for the completion of the cases successfully.
- Notifying stakeholders about the candidate’s onboarding.
- Ensuring that each case is finished without breaching the SLAs.
- Assisting seniors in the completion of their daily activities.
Education
Master in Business Administration -
Punjab Technical University
01.2013
PGPM -
Adarsha Institute of Management
01.2013
Bachelor of Commerce -
Goa University
01.2011
Skills
- Service Now
- Workday
- HRIS
- SAP Fieldglass
Languages
- English
- Hindi
Professional Snapshot
7, Service Now, Workday, HRIS, SAP Fieldglass, HR professional with 7+ years of experience in Workday transaction management and end-to-end employee lifecycle processes. Proven ability to manage HR shared services, support centres, and customer inquiries effectively. Adept at leveraging analytical skills and Microsoft Power Platform tools to enhance processes and ensure compliance. Known for high integrity and maintaining confidentiality, with excellent communication skills in English and a passion for delivering high-quality HR services.
Personal Information
- Passport Number: K 4577328
- Nationality: Indian
- Marital Status: Single
Timeline
Engagement Services Specialist (On Third Party Contract)
Novartis Healthcare
03.2024 - Current
Senior Service Associate – HR
IBM India Pvt Limited
03.2022 - 12.2023
HR Service Delivery Associate
Accenture Services Pvt Ltd
05.2020 - 03.2022
Executive - Human Resources
Tata Elxsi Limited
04.2016 - 01.2019
HR Advisor (On Third Party Contract)
Accenture Services Pvt. Ltd
04.2015 - 04.2016
Master in Business Administration -
Punjab Technical University
PGPM -
Adarsha Institute of Management
Bachelor of Commerce -
Goa University