Lubna Shaikh
Customer Service Representative
Boisar
Summary
Highly organized and detail-oriented Admin cum Customer Support Executive with over 3 years of experience in administrative tasks, customer service, and office management for international clients. Proficient in managing cross-border customer queries, drafting professional correspondence, resolving issues, and providing timely solutions while maintaining cultural sensitivity and professionalism. Skilled at coordinating with global teams, handling data entry, managing schedules across time zones, and ensuring smooth communication between departments. Strong interpersonal skills with a focus on delivering excellent service and building long-term international client relationships. Comfortable working in fast-paced, multicultural environments while maintaining efficiency and a positive attitude.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
The Medsum
03.2025 - Current
- Drafted, proofread, and formatted professional client emails and legal correspondence with accuracy and compliance.
- Managed backend communication processes, ensuring confidentiality (HIPAA) and adherence to law firm protocols.
- Coordinated with attorneys and case managers to prepare client-facing letters and status updates.
- Verified client details (case numbers, dates, personal information) before finalizing documents.
- Ensured timely responses to client inquiries by maintaining standard templates and customized drafts.
- Logged all outgoing communication in the firm’s CRM and case management systems for accurate record-keeping.
- Maintained a professional and client-focused tone while simplifying legal information for client understanding.
- Assisted in quality checks of legal letters, reducing errors, and ensuring consistency across firm communications.
Relationship Officer
Esteem Fin Commercial Broker
01.2024 - 06.2024
- Develop and nurture long-term relationships with clients to understand their needs, and provide personalized services.
- Conduct regular follow-ups with clients to ensure satisfaction, resolve any concerns, and address service gaps.
- Promote products and services to clients based on their specific requirements, aiming to cross-sell and upsell.
- Prepare reports on client interactions, sales performance, and market trends.
- Maintained and built close relationships with customers through regular contact and visits.
Admin/Customer Service Representative
Karrat Chemicals Pvt Ltd
06.2021 - 11.2023
- Handled international client inquiries via email, phone, and online platforms with professionalism and accuracy.
- Provided end-to-end administrative support, including data entry, documentation, and record management.
- Assist with billing, invoicing, and basic accounting tasks.
- Coordinated with internal departments to streamline communication and deliver timely solutions.
- Resolve customer issues and complaints, providing effective solutions, and maintaining customer satisfaction.
- Ensured compliance with company policies and international client requirements.
Education
Bachelor - Management Studies
University of Mumbai
05-2022
Skills
Customer relationship management (international clients)
Timeline
Customer Service Representative
The Medsum
03.2025 - Current
Relationship Officer
Esteem Fin Commercial Broker
01.2024 - 06.2024
Admin/Customer Service Representative
Karrat Chemicals Pvt Ltd
06.2021 - 11.2023
Bachelor - Management Studies
University of Mumbai