Lubreen Khan

Seeking enthusiastic administrative opportunity where I can utilize my education, skills, and past work experiences to serve the organizational objectives which in turn will prove satisfactory for self-development with the help of the team spirit. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.

• Clear communication skills, listening skills, Self- Control, Positive attitude, Assertiveness, Conflict Resolution, Problem Solver, Empathy, Depersonalization, Taking responsibilities, Top Customer Service skills.
• Ability to effectively deal with the conflict.
• Experience in a high-volume call center fielding approximately 30 calls in a day.
• Strong listening and communication abilities.
• Solid foundation of customer care and relations, with vast experience in the field.
• Excellent talent for using strategies to de-escalate irate clients.
• Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life.
• Fluency in the English with excellent communication skills both in verbal and oral communication.
• Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others.
• Highly motivated and driven to achieve set goals and targets.
• Ability to maintain a calm and composed manner when dealing with potentially explosive client situations.
• Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
• Possess a fun and vibrant personality that customers find refreshing and appealing.
• Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team.
• Great team player and an excellent individual worker.
• Customer service skills training.
• Call center service operations.
• Complaint Handling/Dispute resolution.
• Sales Lead Generation.

• High School passed from C.B.S. E D.A. V Public School, Dwarka. (03/2012 - 03/2013)
• Senior Secondary passed from C.B.S.E Modern International School, Dwarka. (03/2014 - 03/2015)
• Completed graduation in B.A. Political Science Hons. From Delhi University SOL. (07/2015 - 05/2019)

• Date of Birth: 05/15/97
• Nationality: Indian
• Marital Status: Married

• Learning different languages
• Meeting new people
• Career opportunities
• Consulting offers
• New ventures
• Job inquiries
• Expertise requests / Advice