Lucas Harrod
RICHMOND
Summary
Dynamic Universal Banker at First Bank Richmond with proven expertise in cash handling and customer service. Enhanced customer satisfaction through personalized banking solutions and effective problem resolution. Skilled in transaction processing and team collaboration, consistently achieving branch performance metrics while fostering strong customer relationships. Committed to delivering exceptional service and financial advice.
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
10
10
years of professional experience
Work History
Universal Banker
First Bank Richmond
03.2020 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Sales Associate
Dillards Department Store
06.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Casket Maker
Paragon Caskets
09.2018 - 12.2018
- Increased production efficiency by streamlining the basket-making process and reducing material waste.
- Implemented time management strategies that increased daily production output without sacrificing attention to detail or quality.
- Optimized material usage with strategic planning, cutting costs without compromising product quality.
- Expanded product offerings by experimenting with different materials, styles, and sizes of baskets.
- Attached subassemblies together using glue, dowels, nails, screws and clamps.
- Demolished and removed old materials to make way for new builds.
- Kept tools, equipment and work areas properly maintained.
- Displays self-motivation to meet deadlines and produce new products with public appeal.
Assistant Manager
Wendys Restaurant
03.2015 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Richmond High School
Richmond, IN06-2018
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Financial planning
- Transaction processing
- Deposit processing
- Payment processing
- Performance tracking
- Document preparation
- Loan processing
- Banking software navigation
- Financial product sales
- Check processing
- Customer service
- Teller experience
- Account openings
- Cash handling
- Customer Service-oriented
- New account setup
- Developing customer relationships
- Cross-selling expertise
- Check cashing and withdrawals
- Team collaboration
- Meeting sales goals
- Money handling
- Know your customer
- Team coaching and training
- ATM balancing
- Legal standards
- Educating clients
- Financial advice
- Dual control vaults
- Relationship building
- Audit support
- Product promotion
- Financial institution regulations
- Reviewing documents
- Due diligence
- Employee motivation
- Audit procedures
- Teller support
- Strategic planning
- Professional demeanor
- Closing procedures
- Currency exchanges
- Follow-up skills
- Loan payment processing
- Recordkeeping requirements
- Documentation skills
- Night and safe deposit procedures
- Opening and closing procedures
- Money transfers
- Consumer banking
- Telephone transfers
- Security protocols
- Resourcefulness
- Goal planning
- Account closing process
- Risk management policies
- Analytical thinking
- Account servicing
- Cash management
Timeline
Universal Banker
First Bank Richmond
03.2020 - Current
Sales Associate
Dillards Department Store
06.2019 - 03.2020
Casket Maker
Paragon Caskets
09.2018 - 12.2018
Assistant Manager
Wendys Restaurant
03.2015 - 11.2019
High School Diploma -
Richmond High School
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