Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucia Rogerson

Lucia Rogerson

Indianapolis

Summary

Developed exceptional multitasking and communication skills in fast-paced hospitality environment. Excel at ensuring seamless service and guest satisfaction. Seeking to transition these abilities into new and dynamic field.

Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements.

Overview

15
15
years of professional experience

Work History

Realtor/Real Estate Broker

FC Tucker Realty Center
07.2022 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.

Banquet Server

White Lodging Services Corporation (312)494-9301
02.2010 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.

Room Service Captain

White Lodging
02.2010 - 11.2010
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Implemented inventory control measures for restaurant supplies, reducing waste and optimizing usage.
  • Assisted in menu development by offering suggestions based on customer feedback and industry trends.
  • Resolved escalated customer complaints diplomatically, turning potentially negative experiences into positive ones through attentive listening and swift action.
  • Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
  • Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.

Education

Technician Technical - Sociology

Universidad Autonoma Mexico
Mexico
06-1990

Broker - Real Estate Broker

Fc Tucker
Indianapolis, IN
06-2022

Skills

  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Schedule coordination
  • Negotiation
  • Database management
  • Market research
  • Sales negotiation
  • Social media marketing
  • Business development
  • Staff management
  • Multilingual communication

Languages

English
Spanish

Timeline

Realtor/Real Estate Broker

FC Tucker Realty Center
07.2022 - Current

Banquet Server

White Lodging Services Corporation (312)494-9301
02.2010 - Current

Room Service Captain

White Lodging
02.2010 - 11.2010

Technician Technical - Sociology

Universidad Autonoma Mexico

Broker - Real Estate Broker

Fc Tucker

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Lucia Rogerson