Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
Generic

Luckey Verma

Gurugram

Summary

Dedicated and detail-oriented professional with experience in back-office operations and customer service within the insurance sector. Adept at managing renewal notices, customer retention, and policy-related processes while ensuring high-quality service and organizational efficiency.

Overview

3
3
years of professional experience

Work History

Insurance Dekho
11.2023 - Current
Back Office Executive

Insurance Dekho, Gurugram | Nov 2023 – Present

  • Connect with insurers to manage renewal notices.
  • Collect renewal notices 45 days in advance.
  • Share renewal notices with partners, customers, and internal teams.
  • Upload renewal notices to the dashboard for record-keeping.

Arcis e Service Pvt. Ltd.
07.2022 - 11.2023
Customer Service Representative

Arcis e Service Pvt. Ltd., Gurgaon | Jul 2022 – Nov 2023

  • Called customers to remind them of their policy due dates.
  • Assisted in customer retention by explaining the importance of timely premium payments.
  • Handled objections and ensured policy renewals to maintain customer satisfaction.

Education

12th -

CBSE Board

10th -

CBSE Board

B.com -

Delhi University
Delhi University
03-2024

Skills

  • Good Communication
  • Target Oriented
  • Presentation Skills
  • Good customer relations

Languages

Hindi
English

Personal Information

  • Date of Birth: 11/14/2000
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that all the above stated information is correct to my belief and knowledge.

Timeline

Insurance Dekho
11.2023 - Current

Arcis e Service Pvt. Ltd.
07.2022 - 11.2023

12th -

CBSE Board

10th -

CBSE Board

B.com -

Delhi University

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Luckey Verma