Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Lucky Prince

Lucky Prince

Senior Customer Service Associate
New Delhi

Summary

Resolution-minded with 5.8 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm. Approachable Senior Customer Service Associate with 5.8 years of experience facilitating positive customer experiences in retail settings. Helpful problem-solver with flexibility in stressful situations. Accessible supervisor coaching employees through complex administrative processes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Customer Service Associate

FIS Global Solutions PVT LTD.
Gurugram
06.2019 - 08.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Team handling experience of 4 years .
  • Provided training to new trainees and helped them with process related information.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Developed and maintained strong relationships with customers to foster repeat business.

Education

Bachelor Of Arts - BA English Hons.

DU School of Open Learning
New Delhi
05.2021 - 05.2024

12 - Non Medical

Heera Public School
New Delhi
03.2014 - 03.2015

Skills

Interpersonal communications

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Software

C

C

SQL

HTML

VISUAL BASICS

EXCEL

POWERPOINT

Timeline

Bachelor Of Arts - BA English Hons.

DU School of Open Learning
05.2021 - 05.2024

Senior Customer Service Associate

FIS Global Solutions PVT LTD.
06.2019 - 08.2023

12 - Non Medical

Heera Public School
03.2014 - 03.2015
Lucky PrinceSenior Customer Service Associate