Lucky Thawani
Bangalore
Summary
Results-driven Data Analytics and Reporting Professional with experience in leveraging data to drive business decisions. Adept at using analytical tools to identify trends, generate actionable insights, and present findings to stakeholders.
Overview
8
8
years of professional experience
Work History
Senior Associate
JPMorgan Chase & Co
09.2022 - Current
- In charge of leading team that creates comprehensive data pipelines using Alteryx, SQL, Python and Snowflake as well as reporting solutions with Tableau and SSRS for QA teams of various lines of business
- Responsible for developing reporting solutions for Centralized Control Testing team (1st line of defense) and serving as integral part of tooling work stream of Control's Testing - Center of Excellence project
- Responsible for integrating new technologies into development and production environment as Tech Lead.
Senior Analyst
Goldman Sachs
07.2020 - 09.2022
- Developed data governance frameworks, gathered requirements for data quality and integrated controls for data quality into business processes by collaborating with stakeholders in my capacity of Data Quality Manager
- Created dashboards to track KPIs such as Customer Retention, Customer Satisfaction, Complaints turn around and queue handling time, which in turn helped business to take appropriate measures, wherever needed
- Worked in capacity of data engineering SPOC for the UK Deposits business by helping in analyzing large datasets for different business processes (Onboarding, Bereavement, Complaints)
Business Analyst
Teleperformance
07.2016 - 07.2020
- Worked for Amazon's B2B unit as a data and reporting SME
- Prioritized and oversaw project requirements, guaranteeing prompt delivery of solutions that satisfied the demands of the operations team
- Automated multiple excel based reports by building complete reporting framework from ground up using SQL and Tableau to provide real time insights into the business KPIs
- Led a project to improve the DSAT scores by using Kaizen and Root cause analysis approach, two Lean six sigma ideas, which helped in driving the scores from 71.5% in 2018 Q1 to 91% in 2018 Q2.
Education
Data Analyst Master's -
Simplilearn
Bangalore, KarnatakaBachelor's of Commerce -
University of Rajasthan
Jaipur, RajasthanSkills
Business Analysis , Lean Six Sigma, Data Analytics, Microsoft excel, Data Warehousing, Data Visualization, SQL, Python, Tableau, Alteryx, SQL Server Reporting Services, Leadership, Stakeholder Management
Timeline
Senior Associate
JPMorgan Chase & Co
09.2022 - Current
Senior Analyst
Goldman Sachs
07.2020 - 09.2022
Business Analyst
Teleperformance
07.2016 - 07.2020
Data Analyst Master's -
Simplilearn
Bachelor's of Commerce -
University of Rajasthan
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